Customer Solutions Expert
2 semanas atrás
Your responsibilities and impact working as a Customer Solutions Expert will be:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
Qualifications
Skills, experiences and interests you need to succeed in this role:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
- Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
Additional Information
What's in it for you?
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with the full support of the team
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
- Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
Interested in joining our client's team? Apply today
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