Senior Customer Solutions Manager
Há 1 mês
Your new adventure:
Manage directly a team of Managers and Aspiring Managers in all locations Provide ongoing feedback to their team to help them grow and places them in the appropriate career development path to take bigger responsibilities in the future Responsible for the team performance, monitoring overall KPIs and OKRs, doing data driven analyses through appropriate sources of information Take ownership of operational efficiency by proactively identifying areas of improvement, planning and executing improvement plans Support the communication of mission, vision and values to internal stakeholders Create an environment in which concern for customer satisfaction and employee happiness and development are key priorities Responsible for workforce management activities, such as forecasting volume, allocation of resources and backlog management to optimize the use of resources Identify staffing needs and collaborates with the recruitment team to help with the hiring processes Responsible for promoting operational changes which can improve the conversation and retention of customers in different segments Point of contact in critical bugs or outages which may require comms to customers
Does this sound like you?
Team oriented with leadership skills and high level of accountability Ability to remain calm under pressure and to prioritize Ability to work well both independently and as part of a team Solid understanding of company’s structure Ability to be both strategic and execution oriented Time management and conflict management Project Management skills and solution orientation Ability to interact with other functional areas effectively Ability to teach/mentor
Why Pipedrive?
A value-driven work environment where people come first A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and BerlinA team serious about getting things done while not taking ourselves too seriously A world-class working environment full of the usual nice perks and some more Freedom to execute your ideas with a passionate and motivated team supporting you Flexible working hours as long as you’re there for your team members Lots of room for personal and career development, with internal and external training opportunities Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, public transport card, technology, etc.) Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.#LI-Hybrid#LI-LR2We're on the lookout for a senior customer solutions manager to join our team in Lisbon.If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.-
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