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Turkish Order Support Agent (Hybrid) - Lisbon Position: Order Support Agent
Location: Lisbon, Portugal (Hybrid)
Employment Type: Full-time
Eligibility: Must possess an EU passport or a residence permit allowing work in Portugal
Language Requirement: Fluent in Turkish
Key Responsibilities: Order Processing: Accurately process customer orders and ensure timely delivery. Customer Support: Provide excellent customer service by addressing inquiries, resolving issues, and offering product information via phone, email, and chat. Order Tracking: Monitor and track orders from placement to delivery, ensuring all stages are completed efficiently. Documentation: Maintain and update order records, ensuring all data is accurately entered into the system. Coordination: Liaise with logistics, warehouse, and sales teams to ensure smooth order fulfillment. Problem Resolution: Identify and resolve any order-related issues promptly to maintain customer satisfaction. Reporting: Generate and analyze order reports to identify trends and areas for improvement. Compliance: Ensure all orders comply with company policies and procedures. Qualifications: EU Passport or Residence Permit: Must have the legal right to work in Portugal. Education: High school diploma or equivalent; higher education is a plus. Experience: Previous experience in order support, customer service, or a related field. Language Skills: Fluent in Turkish and English; proficiency in additional languages is an advantage. Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with order management systems. Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Strong analytical and problem-solving abilities. Attention to Detail: High level of accuracy and attention to detail. Team Player: Ability to work effectively in a team-oriented environment. Flexibility: Willingness to adapt to a hybrid work schedule, combining remote and in-office work. Benefits: Competitive Salary: Attractive compensation package. Relocation Assistance Health Insurance: Comprehensive health coverage. Work-Life Balance: Flexible working hours with the possibility of remote work. Professional Development: Opportunities for growth and advancement within the company. If you are a motivated and customer-focused individual with a passion for order support and fluent in Turkish, we would love to hear from you. Apply today to join our team in Lisbon and contribute to our mission of delivering exceptional service to our clients.
