Customer Support Agent, Turkish Language

4 semanas atrás


Lisboa, Portugal HireOn Ltd Tempo inteiro

HireOn Ltd is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon.

Position: Customer Support Agent

Location: Lisbon (Alcantra), Portugal

Employment type: Full-time

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets  
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- Previous experience in Customer support roles ideally from contact centres is preferred but not necessary
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Eligible to work in the EU
- Working schedule: Monday to Friday, 09 AM - 06 PM.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support.

Pay: 19,540.00€ - 21,540.00€ per year


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