Empregos actuais relacionados com Dutch Back Office Advisor For A Video Game Brand - Lisboa - Sitel Corp.
-
Dutch Back Office Advisor for a Video Game Brand
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob Title: Dutch Back Office Advisor for a Video Game BrandJob Summary:We are seeking a highly skilled and experienced Dutch language customer support specialist to join our team as a Back Office Advisor for a leading video game console brand. As a key member of our customer support team, you will be responsible for providing exceptional customer service to...
-
Italian Back Office Advisor for a Video Game Brand
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob Title: Italian Back Office Advisor for a Video Game BrandWe are seeking a highly skilled and experienced Italian Back Office Advisor to join our team at a leading video game brand. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our customers in Italy.Key Responsibilities:Provide...
-
Danish Back Office Advisor For A Video Game Brand
4 semanas atrás
Lisboa, Portugal Sitel Tempo inteiroDanish Back Office Advisor for a Video Game Brand - Portugal Do you want to be part of a team whose motto is Play Has No Limits? Are you Danish native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you ! Our client is a world market leader gaming brand of...
-
Lisboa, Portugal Sitel Tempo inteiroDanish Back Office Advisor for a Video Game Brand - Portugal Do you want to be part of a team whose motto is Play Has No Limits?Are you Danish native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you !Our client is a world market leader gaming brand of home...
-
Lisboa, Portugal Sitel Tempo inteiroDanish Back Office Advisor for a Video Game Brand - PortugalDo you want to be part of a team whose motto is Play Has No Limits?Are you Danishnative or fluent with strong Englishcommunication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Our client is a world market leader gaming brand of home...
-
Dutch Customer Advisor For A Video Game Brand
4 meses atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Customer Advisor for a Video Game Brand - Portugal Lisboa, Portugal, PTCome and work with us.Do you want to be part of a team whose motto is Play Has No Limits?Are you Dutch native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Your future project:...
-
Dutch Back Office Advisor for a Video Game Brand Position
1 semana atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Dutch Back Office Advisor to join our team in Portugal.Your Key ResponsibilitiesProvide exceptional customer support to our clients, resolving escalated cases in a timely and professional manner.Investigate and analyze complex technical issues, identifying root causes and implementing effective...
-
Lisboa, Portugal Sitel Corp. Tempo inteiroDanish Back Office Advisor for a Video Game Brand - Portugal Do you want to be part of a team whose motto is Play Has No Limits?Are you Danish native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Our client is a world market leader gaming brand of home...
-
Dutch Back Office Advisor for a Video Game Brand
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Back Office Advisor to join our team in Portugal. As a Back Office Advisor, you will be responsible for providing exceptional customer support and resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.Key...
-
Video Game Brand Back Office Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob SummaryWe are seeking a highly skilled and experienced Back Office Advisor to join our team in Denmark. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving complex issues related to our video game consoles and online services.Key ResponsibilitiesProvide first-line support for customers via...
-
German Back Office Advisor for a Video Game Brand
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Back Office Advisor to join our team in Germany. As a Back Office Advisor, you will be responsible for providing exceptional customer support and resolving escalated customer inquiries, complaints, and technical issues related to our video game consoles and online services.Key...
-
Italian Back Office Advisor for a Video Game Brand
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Back Office Advisor to join our team at a world market leader gaming brand of home video game consoles and production company.Key ResponsibilitiesComply with company policies and procedures to meet statutory, quality, and business requirements within the overall strategy and objectives.Be a first...
-
French Back Office Advisor for a Video Game Brand
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled and multilingual Back Office Advisor to join our team at a world market leader gaming brand of home video game consoles and production company.Key ResponsibilitiesProvide exceptional customer support to customers via phone, email, and chat, resolving escalated inquiries, complaints, and technical issues related...
-
German Back Office Advisor for a Video Game Brand
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced German Back Office Advisor to join our team at a leading video game console brand. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving complex technical issues, and ensuring a seamless customer experience.Key...
-
Lisboa, Portugal Sitel Corp. Tempo inteiroLisboa, Portugal, PTCome and work with us.Do you want to be part of a team whose motto is Play Has No Limits?Are you Polish native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you! Our client is a world market leader gaming brand of home video game...
-
Legal Back-Office Advisor
Há 1 mês
Lisboa, Portugal Minacs Tempo inteiroExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards...
-
Legal Back-Office Advisor
Há 1 mês
Lisboa, Portugal Minacs Tempo inteiroExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards...
-
Video Game Tester
5 meses atrás
Lisboa, Portugal GLBSTP TECHNOLOGIES, UNIPESSOAL LDA Tempo inteiroAre you interested in video games? Do you live in Portugal? If you answered yes to the previous questions, we have an opportunity for you. Who We Are GlobalStep is a trusted partner for the biggest names in gaming. We help them create amazing digital experiences for their players. Our team of experts has helped leading video game studios launch and...
-
Lisboa, Portugal Sitel Corp. Tempo inteiroLisboa, Portugal, PTCome and work with us. Do you want to be part of a team whose motto is Play Has No Limits?Are you Polish native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Our client is a world market leader gaming brand of home video game...
-
Danish Back Office Advisor for a Video Game Brand
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroJob DescriptionWe are seeking a highly skilled Danish Back Office Advisor to join our team at Sitel Corp. as a key member of our customer service team.Key Responsibilities:Provide exceptional customer service to Danish-speaking customers via phone, email, and chat.Escalate complex customer issues to senior team members or technical support teams as...
Dutch Back Office Advisor For A Video Game Brand
2 meses atrás
Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits?
Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Our client is a world market leader gaming brand of home video game consoles and production company.
As a Back Office Advisor in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.
Conduct thorough investigations into escalated cases, gathering relevant information from multiple sources, analyzing data, and identifying root causes to determine appropriate solutions.
Communicate with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.
Make informed decisions and recommendations based on company policies, product knowledge, and customer needs, balancing business objectives with customer satisfaction.
Manage escalations effectively, prioritizing urgent cases, escalating to higher levels of management or technical support teams when necessary and ensuring resolution within established timelines.
Maintain accuracy and detailed records of escalated cases, including descriptions of the issues reported, actions taken, and resolutions provided, in accordance with company policies and regulatory requirements.
Identify recurring issues or trends in escalated cases and collaborate with relevant teams to implement process improvements, update knowledge bases, and enhance customer support procedures.
Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.
Provide guidance, training, and support to front-line customer service representatives on handling complex issues and escalating cases appropriately.
Complete daily tasks as allocated in an efficient and timely manner.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.
To succeed in the role, you will need to have: Native or Proficient level of Dutch (C2).
Advanced level of English (C1).
Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment.
Excellent listening, communication, and interpersonal skills in supported languages, interacting professionally with customers, colleagues, and technical support teams.
Patience, empathy, and resilience in handling challenging customer situations with professionalism and empathy.
Brand Ambassador, gaming enthusiast, and a community advocate.
Ability to work independently and collaboratively in a fast-paced environment, adapting to changing priorities and deadlines.
Strong problem-solving skills, with the ability to analyze complex technical issues, troubleshoot hardware and software problems, and identify solutions.
Commitment to continuous learning and professional development in the field of customer service, gaming industry trends, and technical support best practices.
Able to follow guidelines and instructions.
Ability to keep calm and clear-headed in critical situations, demonstrating confidence when imparting information or dealing with troubled callers.
Good knowledge of client's procedures for dealing with customer complaints/inquiries/issues.
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Proficiency in using customer relationship management (CRM) software, ticketing systems, and other relevant tools.
Previous, demonstrable experience with the creation of online help resources.
Experience with policy work or help resource project management.
Attention to detail troubleshooting skills.
Makes the customers feel confident that their needs are being met.
Dependable, reliable, and able to perform duties with minimum supervision.
Preferable college degree or related work experience.
Computer literate.
Must hold EU citizenship or valid work permit.
Be a local candidate or willing to relocate to Portugal.
Benefits. Signing bonus.
Relocation package.
Competitive wages.
Paid professional training.
Employee discounts.
Private healthcare & dental insurance (after six months of employment).
Growth opportunities through various development programs.
Fun and engaging company-wide initiatives, including our EverBetter wellness program.
Job stability.
Life-long skills and experience.
Excellent work culture.
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
Watch this video to get a sneak peek of the job in action.
#J-18808-Ljbffr
