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Rooms Division Manager
2 meses atrás
.We are looking for a superstar Rooms Division Manager to join our pre-opening team at Andaz Lisbon.Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – and it will represent a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon. Located in the center of Lisbon's bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This central building of the hotel will offer 170 guestrooms, with the surrounding four satellite buildings of the hotel offering guests various private suites to choose from. This unique Urban Resort in the city center will allow guests to fully embrace the locale and experience authentic Lisbon.About the roleAs part of the responsibilities of pre-opening, the Rooms Division Manager is responsible for ensuring effective and efficient workplace flow with the Housekeeping and Front Office departments in line with the standards of the Andaz Lisbon. This hands-on role provides the perfect opportunity for an inquisitive, passionate, and customer-focused professional to set clear strategies and goals to enhance the experience of the guest and our colleagues, while maximizing revenues and controlling costs.Main Duties include:Overseeing the guest experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamless guest experience and making adjustments where necessary.Maintaining consistent and effective communication between Housekeeping, Front Office, Maintenance, and other departments.Ensuring that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.Overseeing hotel inventory and ordering supplies.Ensuring that each cost center operates with the lowest possible cost structure while delivering on the brand promise to the guest.Building and delivering a brand-led experience that will contribute to exceeding hotel NPS and customer service scores.QualificationsIdeally with a degree.Currently in the role with experience in a similar role in a luxury 5-star hotel.Speak Portuguese, English, and another European language.Comprehensive knowledge of front office, housekeeping, reservations, and guest services operations in luxury hotels.Ability to oversee the daily functions of the rooms division, ensuring smooth operations and exceptional guest experiences.Experience in managing room inventory, allocation, and ensuring maximum occupancy and revenue.Strong leadership skills to manage and motivate a diverse team across various departments.Exceptional customer service skills with a focus on creating memorable guest experiences
