P2P Support Specialist

3 semanas atrás

Porto, Portugal Sbm Offshore Tempo inteiro

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SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.
Our Profile. We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.  
#OGJS THIS POSITION The Help & Support Centre plays a global role and facilitates the digitalization of our communication channels, acting as a first point of contact for any questions from our employees, suppliers, and customers.
The Help & Support Centre aims to provide accurate and standard responses, reducing the response time with a clear focus on improving user satisfaction. With a dedicated team we expect to increase efficiency in the day-to-day activities in our different business areas, acting as a close support function to all the departments.
As part of this team, the P2P Support Specialist will provide support and assistance to users who have questions or issues within Purchase to Pay. This may include questions about invoices, payment processing, vendor information, and other aspects of the accounts payable process. The primary goal is to ensure a quick and effective resolution of any problems and to provide an elevated level of customer service.
RESPONSIBILITIES & MAIN TASKS Support the implementation of the Help & Support Centre strategy for P2P. Prepare and keep process documentation and knowledge base up to date. Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system). Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs. Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary. Contribute to the optimization, standardization & efficiency of processes and systems. Manage training administration. Be curious and creative by supporting on the identification of new areas for improvement or additional services needed. JOB REQUIREMENTS Specific skills / expertise / product:  Good knowledge of MS Office tools Knowledge of service desk systems. Experience with ServiceNow is a plus Good knowledge of Finance processes, with focus on Accounts Payable Experience in process implementation and/or improvement. Bachelor's degree or equivalent in the areas of business administration or finance. 1 - 3 years of experience in a similar position and/or experience in P2P processes. Behaviors & inter-personal skills – Key points Effective communication skills and analytical capabilities Ability to handle confidential and sensitive information with tact and discretion Proactive and Organized Feedback culture Ability to work with many interlocutors/teams Ability to work under pressure and to define priorities accordingly GENERAL INFORMATION SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group ("the Company"). For further information, please visit our website at www.sbmoffshore.com . The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.
SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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