P2p Support Specialist

2 meses atrás

Porto, Portugal SBM Offshore Tempo inteiro

**Req Id**:14753**Job Family**:Finance - Accountant**Location**:Porto, PT, 4100-136**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**#OGJS**

**THIS POSITION**

The Help & Support Centre plays a global role and facilitates the digitalization of our communication channels, acting as a first point of contact for any questions from our employees, suppliers, and customers.- The Help & Support Centre aims to provide accurate and standard responses, reducing the response time with a clear focus on improving user satisfaction. With a dedicated team we expect to increase efficiency in the day-to-day activities in our different business areas, acting as a close support function to all the departments.- As part of this team, the P2P Support Specialist will provide support and assistance to users who have questions or issues within Purchase to Pay. This may include questions about invoices, payment processing, vendor information, and other aspects of the accounts payable process. The primary goal is to ensure a quick and effective resolution of any problems and to provide an elevated level of customer service, with a special focus on the upcoming roll-out of the new ERP.**RESPONSIBILITIES & MAIN TASKS**
- Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
- Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
- Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
- Contribute to the optimization, standardization & efficiency of processes and systems.
- Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.

**JOB REQUIREMENTS**

**_Specific skills / expertise / product: _**
- Good knowledge of MS Office tools
- Knowledge of service desk systems.
- Good knowledge of Finance processes, with focus on Accounts Payable
- Bachelor's degree or equivalent in the areas of business administration or finance.
- 1 - 3 years of experience in a similar position and/or experience in P2P processes.

**_Behaviors & inter-personal skills - Key points _**
- Effective communication skills and analytical capabilities
- Ability to handle confidential and sensitive information with tact and discretion
- Strong customer focus
- Proactive and Organized
- Collaborative mindset
- Feedback culture
- Ability to work with many interlocutors/teams
- Ability to work under pressure and to define priorities accordingly

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