Junior Hybrid Customer Success Manager
Há 5 dias
.Junior Hybrid Customer Success Manager - DACH/France Let's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we're on a mission to change this. We're here to make spend management surprisingly effective and empowering – for finance teams and employees. But.. we need your help What are we looking for? We're on the search for experienced customer experience professionals (junior-mid level) to join our hybrid CSM team in our amazing office in Lisbon, serving our German speaking customers. It would be amazing if you also speak French, as we are looking to also serve our French Customers We are looking for someone with 1-3 years of proven experience in a consultative customer-facing role (customer success management, account management, management consulting, etc.) as well as experience in an enterprise software or SaaS organisation. The hybrid CSM team is expected to assist our customers on their journey with Pleo, from their early days in the platform to becoming Pleo advocates. This role is hybrid: primarily focusing on helping our customers expand with Pleo and adopt our features on their journey to become Pleo fans. What will you be doing? In the CX team, our mission is to "Build strong and lasting relationships with our customers to ensure they get the value they signed up for and expand with us" Your responsibilities will be to: Nurture, support and process expansion for any opportunity from the customer base As a customer's trusted product advisor and business consultant advise them on how to create their ideal processes with the tool to optimise their value-add Own the adoption journey of your customer portfolio (after the onboarding phase) Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. to improve the entire customer experience Receive, qualify and triage all inbound communication from all communication channels; email, Intercom (web chat), and/or other performance marketing channels Cultivate key customers to become advocates of Pleo and the Fintech community Manage day-to-day operations and long-term business relationships with our customers Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/ feature adoption and acting proactively on those Optimise the product-market-fit by building the bridge between the customer's feedback and our product team If you can recognise this, then you are the one we are looking for Read on to find out more about what we need... Prior experience in account management or sales or customer success roles You have an open mindset that always looks for the positive
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Junior Hybrid Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pleo Tempo inteiroJunior Hybrid Customer Success Manager - DACH Let's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we're on a mission to change this. We're...
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Junior Hybrid Customer Success Manager
4 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Junior Hybrid Customer Success Manager - Spain/France**: Location Lisbon Team Customer Experience Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on...
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Junior Hybrid Customer Success Manager
4 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Junior Hybrid Customer Success Manager - Spain/France**: Location Lisbon Team Customer Experience Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on...
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Junior Hybrid Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pleo Tempo inteiroJunior Hybrid Customer Success Manager - Spain/France:LocationLisbonTeamCustomer ExperienceLet's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At...
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Junior Hybrid Customer Success Manager
4 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Junior Hybrid Customer Success Manager - DACH**: Location Lisbon Team Customer Experience Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel....
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Junior Hybrid Customer Success Manager
4 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Junior Hybrid Customer Success Manager - DACH**: Location Lisbon Team Customer Experience Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel....
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Junior Hybrid Customer Success Manager
Há 5 dias
Lisboa, Portugal Pleo Tempo inteiro.Junior Hybrid Customer Success Manager - DACH Let's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we're on a mission to change this. We're...
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Junior Customer Success Manager
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Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
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