Product Marketing Manager
2 semanas atrás
Job DescriptionPlease note, you must have the right to work in Portugal to be eligible for this position. We are not able to offer visa sponsorship for this role. Are you passionate about shaping the future of AI products? Zendesk's award-winning Product Marketing team is searching for a driven Product Marketing Manager to play a pivotal role in advancing our Zendesk AI solutions. In this role, you'll take on key responsibilities in product marketing, including driving research, crafting compelling messaging and positioning, providing expert enablement and GTM support. You'll also work closely with teams across the organization to bring Zendesk's vision to life, making a real impact as we achieve our company goals together. If you're excited by cross-functional collaboration and enjoy 'rolling up your sleeves' to deliver results, this role offers you the chance to thrive at the forefront of AI product marketing.
Reporting to the Director of PMM, and working closely with the Senior PMMs on the team, you'll be a valued part of the Zendesk AI team and will help shape the future of our AI-driven offerings. Join us, and let's make a difference
What you'll be doing Developing fundamental insights of our market, customers, key buyers, and competitors for Zendesk AI admin and agent capabilitiesLaunch and bring to market new capabilities as part of the Zendesk Advanced AI add-onBe an evangelist for the Zendesk AI product strategy and functionality. Understand and simplify product functionality into real value-based messagingEnable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.Be the connective tissue - collaborate with Product, Marketing, Sales, Success, Operations, and Enablement teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.Bring an ownership mentality to offer innovative ideas to up-level deliverables or improve processesHelp maintain internal alignment with other parts of the company including Product, Sales, Customer Success, and MarketingWhat you'll bring to the role 4-6+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service softwareArticulate and very skilled at storytelling in a simple straightforward waySuperior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlinesExecutive presence and ability to engage with senior leadership in a constructive and collaborative mannerDetermination to focus on outcomes and be self-motivated and directedA customer-first mentalityWhat to expect from the hiring process: Initial conversation with Talent Partner (15 mins)Interview with the Hiring Team (30 mins)Panel Interview (45 - 60 mins)Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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