![Inspera](https://media.trabajo.org/img/noimg.jpg)
Technical Account Manager
Há 3 dias
Inspera was born in #Norway as a #cloud ? based digital assessment platform that helps plan, author and deliver digital exams globally We are on a mission to make #education assessment more inclusive, fair and relevant.
Key responsibilities & duties :
Interact with stakeholders and customers on technical and product support issues especially around integrations
Troubleshoot and resolve live integration issues with customers
Develop and maintain deep product knowledge of the Inspera product set
Provide detailed technical support to customers and account managers on product features, product usage, API, SSO and LTI
Act as the key product and technical integration specialist with customers
Ensure customer satisfaction and retention by resolving technical account issues
Act as liaison with the Product function on feature requests and complex usage clarifications
Requirements
A technical, engineering or technical pre-sales background (1-3 years)
Significant knowledge of complex SaaS platforms
Technical knowledge of integrations, including SSO
Knowledge of LTI (desirable)
Customer support of SaaS systems (desirable)
Personal
Able to build excellent relationships
Strong interpersonal skills
Resilience
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