Technical Account Manager

Há 3 dias


Lisboa, Portugal Inspera Tempo inteiro

Inspera was born in #Norway as a #cloud ? based digital assessment platform that helps plan, author and deliver digital exams globally We are on a mission to make #education assessment more inclusive, fair and relevant.
Key responsibilities & duties : Interact with stakeholders and customers on technical and product support issues especially around integrations Troubleshoot and resolve live integration issues with customers Develop and maintain deep product knowledge of the Inspera product set Provide detailed technical support to customers and account managers on product features, product usage, API, SSO and LTI Act as the key product and technical integration specialist with customers Ensure customer satisfaction and retention by resolving technical account issues Act as liaison with the Product function on feature requests and complex usage clarifications Requirements A technical, engineering or technical pre-sales background (1-3 years) Significant knowledge of complex SaaS platforms Technical knowledge of integrations, including SSO Knowledge of LTI (desirable) Customer support of SaaS systems (desirable) Personal Able to build excellent relationships Strong interpersonal skills Resilience


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