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Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro{"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...
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Customer & Technical Support - German speaker Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, work as Customer & Technical Support We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's end-users. Answer customer questions and clarify any information about our client's software, through phone and email. The best professionals, processes, and software-tools will give you support. Also, you will have crucial training. Are you ready for your new adventure? Apply Our client is a multinational company known to be responsible for the creation of multimedia and creativity software products. It is the strongest brand in the digital marketing software field. Through our client's software, the end-users have everything they need to deliver exceptional digital experiences What you'll doWorking as a Customer & Technical Support, you'll have to be a relentless advocate for the customers and their issues;Provide the necessary help to solve all customer's technical issues, through phone and email;Ensure customer satisfaction, presenting creative solutions to their issues;Make an effort to regain customer's confidence in the brand;Provide recommendations to engage with customer's needs;Have a central role within the internal organization.What you'll needFluent level of written and verbal communication skills in German;Good level of written and verbal communication skills in English (minimum B2);Experience in Technical Support (1 year minimum);Customer oriented with strong decision-making skills;Excellent communication and good argumentation skills;Ability to solve technical issues creatively;Ability to build and maintain positive relationships with customers;Basic knowledge of Windows and MS Office.What we offerExcellent work opportunity in a leading multinational company;International career in a multicultural environment;Possibility of cooperation with leaders in various industries;Stable work and career progression;Respectful and inclusive environment;A wealth of opportunities to progress and move business areas projects;Flexibility & Work/life balance;Health Insurance since day one in the company;Possibility to live in one of our apartments;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;Free Portuguese language courses, sport activities, and organized events.About Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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