Technical Customer Support

Há 1 mês

Lisboa, Portugal Iqvia Tempo inteiro

.Technical Customer Support - German SpeakerLocation: Portugal, HomebasedWe are looking for a Technical Customer Support - German Speaker. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. The position will also involve performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for issues that require escalation.If you want to play a key role in a multicultural, dynamic and committed fun team, this could be the role for youOur ideal candidate: Skills & other requirementsAt least 2 years of call centre experience.German speaker with a high level of English.Helpdesk / Technical Support background is required.Understanding of key performance indicators.Understanding of the relationship between work quality and efficiency.A stable work history – not a call centre hopper.Ability to work collaboratively with team members.Knowledge of technical troubleshooting (e.G., Active Directory, LAN, Sound Card, Routers, etc.).Strong logical reasoning skills.Ability to learn quickly.Strong communication skills.Team player.Ability to think out loud.Are you interested or do you know the ideal candidate?Before applying, you must inform your manager.Mandatory: at least 12 months of service with the company before applying for any internal vacancy.Please note that it is necessary for your application to be registered in our Talent Network to process your candidacy.Why Join?Those who join us become part of a recognized global leader willing to challenge the status quo to improve patient care. You will have access to cutting-edge technology, the largest data sets, the best analytics tools, and some of the finest minds in the Healthcare industry.You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information technology areas, you can seek opportunities to change and grow without boundaries.We know that meaningful results require the right approach and the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.It's an exciting time to join and reimagine what's possible in healthcare.IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. An inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their potential

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