Enterprise Customer Success Manager Americas
3 semanas atrás
.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.Location: This role will be based remotely in the Americas region.What your day will look like Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision-makers from various industries. Collaborate with Sales, Field Engineering, and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams. Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes, and people to improve customer satisfaction and retention. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for in you The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data center infrastructure technologies
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Enterprise Customer Success Manager Americas
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Apac
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Emea
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Emea
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Enterprise Customer Success Manager Apac
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Enterprise Customer Success Manager Apac
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Enterprise Customer Success Manager Emea
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success Regional Team Manager
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
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Enterprise Open Source Sales Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors.We are profitable and growing our global enterprise sales organisation. We are hiring regional sales managers in Europe, Middle East, Africa, Latin America, Central America and North America, each of whom will lead a team of...
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Marketing Manager
4 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.Canonical is looking for a marketing manager who will be responsible for developing long-term marketing strategy and executing campaigns for the Americas region for a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position within Demand Generation Team, requiring close...
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Customer Success Regional Team Manager
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
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Graduate Customer Success Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Enterprise Open Source Sales Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroOpen source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors.We are profitable and growing our global enterprise sales organisation. We are hiring regional sales managers in Europe, Middle East, Africa, Latin America, Central America and North America, each of whom will lead a team of...
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Marketing Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroCanonical is looking for a marketing manager who will be responsible for developing long-term marketing strategy and executing campaigns for the Americas region for a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position within Demand Generation Team, requiring close collaboration...
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Coimbra, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
-
Graduate Customer Success Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
-
Graduate Customer Success Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroThe role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
-
Marketing Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Canonical is looking for a marketing manager who will be responsible for developing long-term marketing strategy and executing campaigns for the Americas region for a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position within Demand Generation Team, requiring close...
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Coimbra, Portugal Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
