Product Owner

Há 1 mês

Vila Real, Portugal Buscojobs Portugal Tempo inteiro

The Product Owner at Goldenergy is a hands-on, technology driven innovator dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions.
This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise in API design, programming, Microsoft Power Apps, and implementing AI models to enhance customer service processes, in our B2C points of delivery for power and gas.
What will be your responsibilities? Identify appropriate technologies to meet operational and customer needs, with a focus on improving customer experience and operational efficiency i.e. through WhatsApp Business, company CRM and Talkdesk;
Design, implement, and test new processes or technology solutions that address identified needs, ensuring these solutions are scalable, cost-effective, and have a tangible impact on improving customer service;
Leading and coordinating multidisciplinary teams with various profiles, from IT to customer service, to implement solutions;
Utilize advanced automation tools: implement automation solutions to significantly reduce manual efforts, ensuring high accuracy and swift responsiveness in customer service operations;
Managing projects using agile methodologies from inception to completion, ensuring that solutions are delivered on time, within scope, and meet quality standards.
What you'll bring? Bachelor's degree in business, IT, or related field;
At least 4-6 years of hands-on experience in technical roles related to customer service innovation, such as API design, integration, and implementation of complex technical solutions;
Experience in employing AI models i.e. OpenAI models, for improving customer interactions, predictive analytics, and operational efficiency;
Experience in Microsoft Power Apps for creating custom business applications and automation;
Consultancy background, complemented by deep business knowledge. This expertise allows for strategic consulting that bridges technical and business perspectives, driving transformation and competitive advantage.
Nice to have (Bonus points) Demonstrated understanding of SQL queries, and database management, enabling navigation of complex technical environments and optimization of customer service technologies;
Understanding Outsystems for creating custom business applications;
Familiar with Jira.
If you see yourself as a dynamic person, an enthusiastic, and a great team player, this position is for you
In our day-to-day work, we have the opportunity to work with teams from other countries, so for this position, knowledge of English will be a bonus point.
What awaits you on this journey? Health and Life insurance
Birthday day off
Team Building events outside of the box
Snacks in the office every Friday
24-hour psychological support line
Discounted gym memberships
You'll be working in a Great Place to Work and Best Workplace
Many other benefits to enjoy good times and take care of yourself
Work type: 100% in the office
We're waiting for you for the best journey of your life

#J-18808-Ljbffr

  • Product Owner, Website

    2 meses atrás

    Vila Real de Santo António, Portugal BlockLabs Tempo inteiro

    ️Title: Product Owner, Websites Department: Product Location: UK or Europe, RemoteAbout Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding,...

  • Product Owner

    1 semana atrás

    Vila Real, Portugal Globalvia Group. Tempo inteiro

    Full timePublished on 01/31/2023About employmentWhat you will be doing…Understand product/commercial needs and how they translate into functional and technical requirements.Lead the requirements gathering effort based on stakeholder input.Be responsible for the timely availability and accuracy of project requirements, ensuring that engineering teams can...

  • Product Owner

    Há 1 mês

    Vila Real, Portugal Phiture Tempo inteiro

    .About The RoleThe Product Owner at Goldenergy is a hands-on, technology driven innovator dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions.This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise in API design, programming,...

  • Product Owner

    4 semanas atrás

    Vila Real, Portugal Phiture Tempo inteiro

    .About The Role The Product Owner at Goldenergy is a hands-on, technology driven innovator dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions. This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise in API design, programming,...

  • Product Owner

    2 semanas atrás

    Vila Real, Portugal Phiture Tempo inteiro

    About The RoleThe Product Owner at Goldenergy is a hands-on, technology driven innovator dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions.This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise in API design, programming,...

  • Product Owner

    3 semanas atrás

    Vila Real, Portugal Photocentric Tempo inteiro

    NomeATTBCookie* 2 anos Estes cookies são usados para lembrar a escolha de um utilizador sobre cookies em thebigjobsite.com. Sempre que os utilizadores tenham indicado previamente uma preferência, essa preferência do utilizador será armazenada nestes cookies.last-searchsearchredirect-stageoriginal-keyword1 diaSessiondatadome 1 ano DataDome é uma...

  • Product Owner

    3 semanas atrás

    Vila Real, Portugal Photocentric Tempo inteiro

    NomeATTBCookie* 2 anos Estes cookies são usados para lembrar a escolha de um utilizador sobre cookies em thebigjobsite.Com. Sempre que os utilizadores tenham indicado previamente uma preferência, essa preferência do utilizador será armazenada nestes cookies.Last-searchsearchredirect-stageoriginal-keyword1 diaSessiondatadome 1 ano DataDome é uma...

  • Product Analyst

    2 meses atrás

    Vila Real de Santo António, Portugal BlockLabs Tempo inteiro

    ️Title: Product Analyst, Department: Revenue Operations  Location: Europe or UK, RemoteAbout Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise...

  • Técnico de Soluções Inovadoras em Energia Renovable

    4 semanas atrás

    Vila Real, Vila Real, Portugal Grupo Egor Tempo inteiro

    Grupo Egor busca um profissional experiente para ocupar o cargo de Product Owner. Localizado em Vila Real, nosso cliente está no setor da energia e procura alguém com habilidades técnicas avançadas. Descrição da Função:O ideal candidato será responsável por identificar soluções tecnológicas que melhorem a experiência do cliente e a eficiência...

  • Technical Innovation Consultant

    1 semana atrás

    Vila Real, Vila Real, Portugal Phiture Tempo inteiro

    **About the Company**Phiture is a cutting-edge company dedicated to revolutionizing customer experiences through advanced technical solutions. Our team of innovators is passionate about leveraging technology to improve operational efficiency and customer satisfaction.**Salary:** $120,000 - $150,000 per year**Job Description:** As a Product Owner at Phiture,...

  • Strategic Customer Experience Innovator

    4 semanas atrás

    Vila Real, Vila Real, Portugal Buscojobs Portugal Tempo inteiro

    The Product Owner at Goldenergy is a dedicated professional focused on delivering exceptional customer experiences through the implementation, testing, and validation of cutting-edge technical solutions. This role involves leveraging innovative technologies such as LiveChat, WhatsApp Business, chatbot automation, and strong expertise in API design,...

  • Front Office Manager

    6 meses atrás

    Vila Nova de Gaia, Portugal Hilton Tempo inteiro

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...