Technical Innovation Consultant

Há 5 dias


Vila Real, Vila Real, Portugal Phiture Tempo inteiro

**About the Company**
Phiture is a cutting-edge company dedicated to revolutionizing customer experiences through advanced technical solutions. Our team of innovators is passionate about leveraging technology to improve operational efficiency and customer satisfaction.

**Salary:** $120,000 - $150,000 per year

**Job Description:** As a Product Owner at Phiture, you will play a key role in elevating customer experiences through the implementation, testing, and validation of advanced technical solutions. Your expertise in API design, programming, and Microsoft Power Apps will be instrumental in enhancing customer service processes in our B2C points of delivery for power and gas.

**Responsibilities:*** Identify appropriate technologies to meet operational and customer needs, focusing on improving customer experience and operational efficiency.* Design, implement, and test new processes or technology solutions that address identified needs, ensuring these solutions are scalable, cost-effective, and have a tangible impact on improving customer service.* Lead and coordinate multidisciplinary teams with various profiles, from IT to customer service, to implement solutions.* Utilize advanced automation tools to significantly reduce manual efforts, ensuring high accuracy and swift responsiveness in customer service operations.* Manage projects using agile methodologies from inception to completion, ensuring that solutions are delivered on time, within scope, and meet quality standards.

**Requirements:*** Bachelor's degree in business, IT, or related field* At least 4-6 years of hands-on experience in technical roles related to customer service innovation, such as API design, integration, and implementation of complex technical solutions* Experience in employing AI models, such as OpenAI models, for improving customer interactions, predictive analytics, and operational efficiency* Experience in Microsoft Power Apps for creating custom business applications and automation* Consultancy background, complemented by deep business knowledge* This expertise allows for strategic consulting that bridges technical and business perspectives, driving transformation and competitive advantage.

**Nice to Have:*** Demonstrated understanding of SQL queries, and database management, enabling navigation of complex technical environments and optimization of customer service technologies* Understanding Outsystems for creating custom business applications* Familiarity with Jira* If you see yourself as a dynamic person, an enthusiastic, and a great team player, this position is for you. In our day-to-day work, we have the opportunity to work with teams from other countries, so for this position, knowledge of English will be a bonus point.



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