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Customer Experience Specialist

2 meses atrás


Faro, Portugal Real Hotels Group Tempo inteiro

REAL HOTELS GROUPO Real Hotels Group é a melhor empresa do setor hoteleiro para trabalhar em Portugal, segundo o Employer Brand Research da Randstad de 2024. Abraça o desafio de trabalhar com os melhores e junta-te à equipa.Para reforçar a nossa equipa de Guest Relations no Grande Real Santa Eulália Resort & Hotel Spa, em Albufeira, procuramos:Customer Experience SpecialistPRINCIPAIS RESPONSABILIDADES:Gerir e solucionar reclamações de clientes, minimizando o sentimento negativo dos mesmos;Partilhar todo o conhecimento sobre clientes com chefes de departamento;Analisar e responder a todos os questionários/comentários deixados pelos clientes;Desenvolver questionários que forneçam informação sobre experiência de cliente fundamental para a tomada de decisão de Chefes de Departamento;Identificar momentos de consumo e estar presente, sempre que possível, para acompanhamento do cliente;Assegurar que a informação partilhada com cliente externo corresponde ao oferecido pelo Hotel;Conhecer os Eventos e Programas agendados para o Hotel e Área envolvente;Reconhecer os standards, desenvolvendo auditorias internas aos diferentes departamentos;Em conjunto com chefes de departamento assegurar o estabelecimento de objetivos de melhoria de experiência de cliente;Apresentar relatórios de diagnóstico para melhoria contínua da experiência do cliente.QUEM PROCURAMOS?Habilitações académicas no setor hoteleiro ao nível do ensino secundário ou universitário;Experiência em funções semelhantes em hotelaria;Conhecimentos de informática na ótica do utilizador;Domínio da língua inglesa (fator eliminatório);Boas capacidades de comunicação e de relacionamento interpessoal;Flexibilidade de horários;Disponibilidade imediata.O QUE OFERECEMOS:Integração de Grupo Hoteleiro sólido e em crescimento;Parcerias com descontos em várias áreas - lazer, saúde, desporto e serviços;Tarifa Team;Tarifa friends & family;Dia de aniversário;Seguro de saúde após 6 meses de vínculo contratual;Campanha TUA - Traz Um Amigo - Bónus financeiro por cada novo colaborador recomendado;Bónus Semestral de acordo com a política em vigor na empresa.________________________________________ENVIA-NOS O TEU CV ******________________________________________
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