Customer Service Representative

3 semanas atrás


Braga, Braga, Portugal Martiform Tempo inteiro

Estamos atualmente a recrutar para a área Administrative / Customer Service para integração na equipa na zona de Braga.
O candidato ideal é alguém apaixonado por oferecer um excelente atendimento ao cliente, que seja resiliente, com grande sentido de organização e trabalho em equipa.
Requisitos:Formação Superior em Gestão ou equivalente;Experiência profissional de 2 a 3 anos numa função semelhante;Capacidade de se comunicar de forma eficaz por telefone, e-mail, redes sociais e chat;Forte orientação comercial e motivação para atingir resultados;Capacidade de gestão de prioridades, excelentes habilidades de gestão do tempo e organização;Conhecimentos avançados de inglês e espanhol;Conhecimentos básicos de francês;Conhecimentos avançados do Microsoft Office (Excel; Word; Power Point);Carta de condução.Responsabilidades:Ser o ponto de contacto para todos os clientes, oferecendo suporte e aconselhamento por telefone e e-mail;Fornecer o melhor atendimento possível aos clientes, utilizando as ferramentas disponibilizadas pela empresa;Resolver preocupações e garantir a satisfação dos clientes;Gestão do serviço de apoio ao cliente;Gestão de reclamações e responsável pelo serviço pós-venda;Gestão de encomendas de clientes;Responsável pelo contacto entre as vendas e restantes departamentos;Gestão das liquidações;Responsável pela faturação e orçamentação;Gestão e tratamento da base de dados de clientes.Oferecemos:
Possibilidade de Contrato de Trabalho sem termo;Remuneração de acordo com as competências e experiência demonstradas;Remuneração extra para a contratação de seguro de saúde;Dia de férias extra.Em caso de interesse na vaga enviar e-mail para:

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