Head Of Customer Experience
Há 1 mês
.Join the MIKUTA team at our Guimarães office and help us transform our customer experience We're on the lookout for a passionate and dynamic Head of Customer Experience to bring the essence of MIKUTA to life for our amazing customers.The MIKUTA brand was founded in Berlin by Jacqueline Mikuta and Klemens White, starting in 2017 with a small jewellery line, which later expanded to clothing in 2019. MIKUTA is a young, wild & free-inspired fashion brand for modern women with a glimpse of rock'n'roll. MIKUTA is currently one of the fastest-growing direct-to-consumer brands in the fashion market.Our Team is spread across Europe, with a Studio Office in Berlin and a production Office in northern Portugal. We create fabulous collections for every season and are soon growing our product lineup to over 150 items.At MIKUTA, we believe in delivering an amazing customer experience throughout the entire journey. We want every customer to feel special and valued, reflecting the true essence of our brand in every interaction.About The Job We're looking for a passionate and experienced Head of Customer Experience to lead and transform our customer support department. This role is all about making sure every customer interaction is exceptional and embodies the essence of MIKUTA.Key Responsibilities Develop and implement a customer experience strategy that vibes with MIKUTA's brand values and vision. Guide the customer support team to evolve from providing excellent support to proactively enhancing the brand experience. Lead, mentor, and inspire a team of 5 full-time employees, with plans to grow. Foster a culture of excellence, continuous improvement, and customer-centricity. Ensure every customer interaction is personalized and memorable. Create processes and protocols that make customers feel truly valued. Represent the essence of MIKUTA in all customer interactions and department initiatives, embodying our brand's ethos and values. Work closely with marketing and product teams to ensure a seamless customer journey and consistent brand messaging across all touchpoints. Introduce new strategies and tools to enhance customer experience. Stay updated on industry trends and best practices. About You Proven track record in a senior customer support or customer experience role, preferably in the fashion industry. Strong understanding of brand-building strategies and attention to detail. You know how to translate brand values into awesome customer interactions. Exceptional leadership and team management skills. You can inspire and motivate a team to reach new heights. Passionate about delivering outstanding customer experiences. You can anticipate and understand customer needs. Ability to use data to drive decisions and improvements. Excellent written and verbal communication skills in English. Ready to thrive in a fast-paced, high-growth environment. You're willing to travel as needed
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Head Of Customer Experience
3 meses atrás
Braga, Portugal Homerun B.V. Tempo inteiroJoin the MIKUTA team at our Guimarães office and help us transform our customer experience! We're on the lookout for a passionate and dynamic Head of Customer Experience to bring the essence MIKUTA to life for our amazing customers.The MIKUTA brand was founded in Berlin by Jacqueline Mikuta and Klemens White, starting in 2017 with a small jewellery line,...
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Head Of Customer Experience
Há 1 mês
Braga, Portugal Mikuta Tempo inteiroJoin the MIKUTA team at our Guimarães office and help us transform our customer experience! We're on the lookout for a passionate and dynamic Head of Customer Experience to bring the essence of MIKUTA to life for our amazing customers.The MIKUTA brand was founded in Berlin by Jacqueline Mikuta and Klemens White, starting in 2017 with a small jewellery line,...
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Head Of Facility – Micro And Nanofabrication
4 semanas atrás
Braga, Portugal International Iberian Nanotechnology Laboratory Tempo inteiro.Description Head of Facility – Micro and Nanofabrication Job Reference: Ref.06.24.32 Employer: International Iberian Nanotechnology Laboratory (INL) Location: Braga, Portugal Group/Unit: Micro and Nanofabrication Facility Number of Vacancies: 1 Employment Type: Full time Contract Duration: 48 months Open Date for Applications: July 2nd, 2024 Closing Date...
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Head Of Product Management, Connected Services
3 semanas atrás
Braga, Portugal Cegid Corp. Tempo inteiroCegid is a European leader in cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail, and entrepreneurial sectors. In today's rapidly changing world, Cegid & its 4,400 employees make more possible by helping their 500,000 customers unleash their potential thanks to innovative and...
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Braga, Portugal European Magnetism Association Tempo inteiroHead of Facility – Micro and Nanofabrication Lab/Company: International Iberian Nanotechnology Laboratory - INL The Micro and Nanofabrication Facility (link ) is an open-access user facility that provides training and support throughout the development chain in cleanroom processes: device modelling and design, process integration and device fabrication,...
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Braga, Portugal European Magnetism Association Tempo inteiroHead of Facility – Micro and NanofabricationLab/Company: International Iberian Nanotechnology Laboratory - INLThe Micro and Nanofabrication Facility (link) is an open-access user facility that provides training and support throughout the development chain in cleanroom processes: device modelling and design, process integration and device fabrication,...
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Braga, Portugal European Magnetism Association Tempo inteiroHead of Facility – Micro and Nanofabrication Lab/Company: International Iberian Nanotechnology Laboratory - INLThe Micro and Nanofabrication Facility ( link ) is an open-access user facility that provides training and support throughout the development chain in cleanroom processes: device modelling and design, process integration and device fabrication,...
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Head Of Human Resources
Há 24 horas
Braga, Portugal International Iberian Nanotechnology Laboratory Tempo inteiro.Description Head of Human Resources Job Reference: Ref.09.29.50 Employer: International Iberian Nanotechnology Laboratory (INL) Location: Braga, Portugal Group/Unit: Human Resources Number of Vacancies: 1 Employment Type: Full time Contract Duration: 48 months Open Date for Applications: September 13th, 2024 Closing Date for Applications: October 13th,...
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Head Of Product Management, Connected Services
2 meses atrás
Braga, Portugal Cegid Corp. Tempo inteiroCegid is a European leader incloud business managementsolutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today's rapidly changing world, Cegid & its4,400 employeesmake more possible by helping their 500,000 customers unleash their potential thanks to innovative and...
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Head Of Sales
Há 6 dias
Braga, Portugal Dss-Groups.Com Tempo inteiroFor which tasks (responsibilities)? Manage the sales department Negotiate and identify customer needs Present our services, conclude deals Stimulate the team to develop the client base Monitor the implementation of call targets and sales plan Meet with potential clients at thematic events Participate in the company's work processes What kind of...
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Head Of Marketing Analytics
Há 1 mês
Braga, Portugal Belka Games Tempo inteiroWhat are you working on? Genres: Casual Platforms: Mobile, Android, iOS For which tasks (responsibilities)? Leading the analytics and automation team, developing the team and the processes within it Participating in the strategic planning of marketing activities, curating a long-term roadmap for marketing analytics , forming and achieving annual goals...
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Head Barista
4 semanas atrás
Braga, Portugal Ninja Van Ph Tempo inteiroGraduate of 4 years course, preferably with Food and Beverage or relevant experience At least 23 years of solid experience as Head Barista including restaurant experience, knowledge in Beverage Development and full FOH experience Must have excellent project management, communication (both oral and written), and interpersonal skills Must have the ability to...
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Head Of Human Resources
Há 4 dias
Braga, Portugal International Iberian Nanotechnology Laboratory Tempo inteiroDescription Head o f H uman Resources Job Reference: Ref.09.29.50 Employer: International Iberian Nanotechnology Laboratory (INL) Location: Braga, Portugal Group/Unit: Human Resources Number of Vacancies: 1 Employment Type: Full time Contract Duration: 48 months Open Date for Applications: September 13th, 2024 Closing Date for Applications : October 13th,...
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Head Of Human Resources
Há 2 dias
Braga, Portugal International Iberian Nanotechnology Laboratory Tempo inteiro.DescriptionHead of Human ResourcesJob Reference: Ref.09.29.50Employer: International Iberian Nanotechnology Laboratory (INL)Location: Braga, PortugalGroup/Unit: Human ResourcesNumber of Vacancies: 1Employment Type: Full timeContract Duration: 48 monthsOpen Date for Applications: September 13th, 2024Closing Date for Applications: October 13th, 2024, 23h00m...
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Head Of Finance Shared Services Center
2 meses atrás
Braga, Portugal Tn Portugal Tempo inteiroHead Of Finance Shared Services Center (AR, AP, and GL) - Guimaraes, BragaJob Description:We are currently seeking an experienced and dynamic Head of Finance Shared Services Center to lead the establishment and operation of a new shared services center in Braga, Portugal. This is a unique opportunity to shape and build a critical part of our organization...
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Head of Marketing
4 semanas atrás
Braga (hybrid), Portugal Randstad Portugal Tempo inteiroOur client is a fashion company internationally known for its clothing and accessories with an alternative style, inspired by trends from pop culture, music, and retro aesthetics. It stands out for its digital presence. With offices in London and headquarters in the Braga district, as part of its growth strategy, it intends to strengthen the team with a Head...
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Head Of Marketing
3 semanas atrás
Braga, Portugal Hitapps Tempo inteiroWhat are you working on? Genres: Puzzle, Word Games, Casual Platforms: iOS, Android For which tasks (responsibilities)? Assisting in the launch, management, and optimization of advertising campaigns; Monitoring, analyzing and reporting the effectiveness of campaigns and channels; Collaborating with product teams to define KPIs for advertising campaigns; ...
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Head Of Finance Shared Services Center
2 semanas atrás
Braga, Portugal Tn Portugal Tempo inteiroHead Of Finance Shared Services Center (AR, AP And GL) - BragaWe are committed to excellence in all aspects of our business and are currently seeking an experienced and dynamic Accounting Shared Services Center Head to lead the establishment and operation of a new shared services center in Braga, Portugal, based on the framework of an existing Accounting...
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Head Of Finance Shared Services Center
2 semanas atrás
Braga, Portugal Tn Portugal Tempo inteiro.Head Of Finance Shared Services Center (AR, AP And GL) - BragaWe are committed to excellence in all aspects of our business and are currently seeking an experienced and dynamic Accounting Shared Services Center Head to lead the establishment and operation of a new shared services center in Braga, Portugal, based on the framework of an existing Accounting...
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Head Of Finance Shared Services Center
2 semanas atrás
Braga, Portugal Tn Portugal Tempo inteiro.Head Of Finance Shared Services Center (AR, AP And GL) - Braga We are committed to excellence in all aspects of our business and are currently seeking an experienced and dynamic Accounting Shared Services Center Head to lead the establishment and operation of a new shared services center in Braga, Portugal, based on the framework of an existing Accounting...