Customer Success Manager
3 semanas atrás
Job Description As a Customer Success Manager, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.
Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives.
You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources.
This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset. Key Responsibilities Success Planning : Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
Customer Engagement : Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
Education and Enablement : Support client teams by coordinating access to premium education content for administrators and end-users.
Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
Be the Voice of the customer (VoC ) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action. ? Identify and drive up/cross sell through CSM qualified leads in cooperation with your colleagues in sales.? Qualifications Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
Strong understanding of customer success planning, KPI tracking, and action planning.
Proficiency in project management and an ability to multitask across various client needs.
Familiarity with ERP, SaaS and financial processes is considered an advantage.
Eagerness to learn and a structured & fact-based work approach.
Strong work ethic and high level of integrity.
Additional Information Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space.
We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.
Grow with us At Unit4, we offer: • a culture built on trust - giving you the freedom and autonomy to be successful; • balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being; • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry; • a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet; • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
This role may require security clearance required for customer projects and access to sensitive (customer) data.
That means that after you have accepted our offer, we could ask for background checks.
Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history.
No worries though – we'll handle it according to local privacy laws and keep your info safe.
Questions?
Feel free to reach out
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro.Manager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroManager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Phiture Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Customer Success Manager
6 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...
-
Manager, Customer Success
3 meses atrás
Lisboa, Portugal Zendesk Tempo inteiroJob Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Customer Success Manager
4 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to...
-
Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroCustomer Success Manager Role OverviewShape the future of Customer Success in our Lisbon team We are seeking a skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will work nimbly across different sizes and segments of customers, delivering 1:1 engagements through...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice . Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiroBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to...
-
Manager, Customer Success
7 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Customer Success Manager
4 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroCustomer Success Manager Empresa: CoremediaTipo de Emprego: Periodo IntegralLocalização: PortugalNúmero de Aplicantes: 000+Click to reveal the number of candidates who applied for this job.Descrição do Emprego - Customer Success Manager Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with...
-
Customer Success Manager
2 meses atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroWe are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...
-
Customer Success Manager
Há 5 dias
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Customer Success Manager
3 meses atrás
Lisboa, Portugal Awesomic Tempo inteiro**About Awesomic** We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds. **Now Hiring**: Customer Success Manager to join our...
-
Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiroBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to...
