Customer Success Manager
2 meses atrás
.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive. Job Description Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; turn insights into action. Deliver added value services through our offerings to increase product value and adoption. Identify and drive new sales opportunities (up/cross-sell through CSM qualified leads) in cooperation with your colleagues in sales. Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention. Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (the "why" behind their investment/engagement). Be able to develop and provide virtual/in-person (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s). Ensure product ideas, needs, and value drivers are known, captured, and articulated to the wider Unit4 business community (product, R&D, Support, etc.). Qualifications Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the footprint of the customer within Unit4 (CSMQLs), understanding the goals and objectives of the customer and putting those plans to action and effectively tracking to realized value (success planning). This individual is adaptable, curious, seeks ownership and accountability, works collaboratively across a wide range of internal and external stakeholders. Accountable for churn management and retention motions across the region laddering to global business. Responsible for oversight and utilization as it relates to the Success4U program. Clear communicator with professional presence with empathy and enthusiasm. Ability to lead through influence and trust. Experience in a similar customer-centric role generating cloud software customer value. Technically literate and familiar with customer engagement technologies, best practices, and trends. Previous experience working within S2C, ERP, HCM and/or financial planning software industries is a plus. Excellent communication and relationship management skills (verbal and written). Availability to travel as necessary (up to 20%)
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Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pleo Tempo inteiroAbout PleoPleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a seasoned Customer Success Manager to join our Central Europe team.Job SummaryWe're seeking a highly experienced and customer-centric leader to manage a team of Customer Success Managers (CSMs) in our Central Europe region. As a Manager...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Tempo inteiroJob Title: Manager, Customer SuccessAbout the Role:We are seeking an experienced Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team...
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Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Awesomic Tempo inteiroAbout AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Since our inception in 2020, we've completed over 14,000 tasks for 4,000 clients, including Reface, Lift99, SilviaTerra, and Y Combinator startups.Job Title: Customer Success ManagerWe are seeking a skilled Customer Success Manager to join our team and...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Tempo inteiroCustomer Success ManagerAt Zendesk, we're building a world-class Customer Success team to drive growth and customer satisfaction. As a Customer Success Manager, you'll play a critical role in shaping our customers' experiences and helping them derive maximum value from our platform.Key Responsibilities:Work closely with customers to understand their business...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroCustomer Success ManagerAt Zendesk, Inc., we're building a world-class Customer Success team in Lisbon, Portugal. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction and growth. Your primary responsibility will be to work closely with customers across various segments, delivering tailored solutions and recommendations...
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Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroRole Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...
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Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Tracer Tempo inteiroCustomer Success ManagerAt Tracer, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor to our customers, you'll be responsible for ensuring their success and growth. Your key responsibilities will include: Developing and maintaining strong relationships with customers Identifying and pursuing new business opportunities...
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Customer Success Manager
Há 1 mês
Lisboa, Portugal Enghouse Tempo inteiro.Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients. Who We Are: At Enghouse Interactive's Market Research and Communities unit, we...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Enghouse Tempo inteiroAbout Enghouse InteractiveEnghouse Interactive is a pioneering company with over 50 years of experience in the market research and communities unit. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.Job Title: Customer Success ManagerWe are seeking a high-energy,...
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Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Awesomic Tempo inteiroAbout AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Our mission is to revolutionize the way companies find and retain the best professionals.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will...
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Customer Success Manager
5 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...
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Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk Tempo inteiroJob Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...
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Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Enghouse Tempo inteiroCustomer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record of selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...
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Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk Tempo inteiro.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.Job DescriptionWe're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Manager, Customer Success
Há 1 mês
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. Job Description We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
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Customer Success Manager
3 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...
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Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Enghouse Tempo inteiroCustomer Success and Sales RoleEnghouse Interactive is seeking a skilled Customer Success Manager/Technical Account Manager to drive customer satisfaction and success in Portugal. This is a remote role for candidates based out of Lisbon only. The ideal candidate will have experience selling contact center solutions to B2B clients.About UsAt Enghouse...
