Customer Relationship Management Manager

Há 1 mês

Lisboa, Portugal Oddsgate Tempo inteiro

Customer Relationship Management Manager
Company: Oddsgate
Customer Relationship Management Manager Full Time Oddsgate is a fast growing tech company, looking for a skilled and ambitious CRM Manager to join and help us, and our clients, in this thrilling journey.
THE MISSION
As the B2B2C CRM manager, you will:
Fuel the adoption, usage, retention and referral of our CRM tool.
Promote and scale a flexible product our clients' teams use to manage their sportsbook and casino operations.
Work with business teams to determine organizational objectives and be responsible for data collection.
Identify new opportunities for process improvement, data reporting and customer segmentation.
RESPONSIBILITIES
Set up, document and maintain CRM procedures, including our client's budget & key information such as: welcome offers, promotional calendar, Bonus scheme and more.
Inspire and manage your team by sharing best practices, knowledge and insights.
Support global projects related to cross-channel customer communication and technology.
Manage, monitor and reconvert customer journeys to drive retention and growth objectives (Deposit conversion, churn reduction, upsell).
Improve marketing automation campaigns, enabling hyper-personalised communication with millions of customers.
Define and improve our client's retention strategy.
Perform market research and stay up to date with competitor offers.
ABOUT YOU
Degree in Marketing, Mathematics, Statistics, Economics, Management or similar.
Minimum experience of 3 years in the position (or a similar one) in Igaming/Online Gambling (preferable).
Knowledge of Business Intelligence and CRM Management tools (Smartico is a plus).
Critical thinking and analytical sense.
Team player, eager to improve and help the all company grow.
WHAT WE HAVE TO OFFER
Possibility to create your own team.
Integration in a highly qualified young team focused on achieving objectives in a global environment.
Admission conditions that reward technical and professional skills.
Highly attractive and motivating variable compensation package.
ABOUT ODDSGATE
At Oddsgate we bring our founders' decades of gaming operational experience packed as a multi-vertical platform and operational consultancy. From Portugal to the world, our scalable platform facilitates rapid development, delivering and providing complete flexibility to integrate leading 3rd party products or services, allowing our clients to control their data, operations and player management.
Want to raise your odds of success? Send your CV with the subject line: CRM Manager.

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