Estonian Trust And Safety Investigator
Há 1 mês
Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services in content moderation for Estonian.
Your Role Review and assess escalated cases for potential policy violations or safety concerns
Respond to client's customers inquiries via phone, helpdesk, and live chat
Perform outbound calls during the investigation, to collect proofs of their complaints, from drivers and customers
Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
Make informed decisions based on the analysis, applying established policies and guidelines
Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
Your Qualifications C1 of Estonian
B2 level of English
The ability to thrive in a dynamic, team-focused and structured environment
An ability to make decisions based on rules and policies
A passion for helping others achieve results
An ability to handle potentially stressful situations.
The Offer 22 days of holiday
Private health insurance
Yearly flight home sponsored
Relocation support with flight costs reimbursement and a room
Support of employees experienced in helping relocating colleagues
Free Portuguese classes
Temporary contract for 12 months, Permanent after 2 years.
Training compensation about 50% – around 15 working days
After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7
A dynamic and creative team with positive and friendly atmosphere
Accommodation provided
Close to the beach
Flight costs reimbursed
Multicultural Team
Progressive company culture
Sunny weather
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