Lithuanian Language Trust and Safety Investigator

4 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro
Trust and Safety Investigator - Lithuanian Speaker

Lisbon, Portugal - Office based

Our client is seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join their team.

Key Responsibilities:
  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  • Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
  • Make informed decisions based on thorough analysis and established policies.
  • Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements:
  • C2 Lithuanian and B2 English.
  • Work permission for Portugal, i.e., an EU passport or a Portuguese residence card.
  • Willingness to work shifts and weekends.
  • Good general computer skills.

Please note relocation to Lisbon is mandatory and B2 English is required.



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