Lithuanian Language Trust and Safety Investigator
4 semanas atrás
Lisbon, Portugal - Office based
Our client is seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join their team.
Key Responsibilities:- Evaluate escalated cases to identify potential policy violations or safety concerns.
- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
- Make informed decisions based on thorough analysis and established policies.
- Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
- C2 Lithuanian and B2 English.
- Work permission for Portugal, i.e., an EU passport or a Portuguese residence card.
- Willingness to work shifts and weekends.
- Good general computer skills.
Please note relocation to Lisbon is mandatory and B2 English is required.
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