Team Leader – German Speaker Lisbon
2 semanas atrás
Team Leaders are the leaders responsible for developing teams to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction, and any other relevant key operational metrics. The Team Lead should do this by providing guidance, coaching, support, motivation, and education on a day-to-day basis.
Team Leaders are responsible for their teams' success, changing behaviors, and continuous improvement, assuring the accomplishment of the internal objectives.
What you'll doAct with initiative, make things happen, and accept responsibility for the results;Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of "Care" to achieve excellent results in motivation, inspiration, attendance, and engagement;Support, motivate, and enthusiastically communicate the company's culture and values, develop and coach each CSR to continually meet and exceed their quality and productivity targets;Measure and improve the productivity of the team;Team's assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed objectives, relationship with colleagues, etc., and team member's performance evaluation (Biannual);Be an active part in the processes of continuous improvement, proposing improvement and innovative methods across the department and the company;Ensure all Teleperformance processes, procedures, and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately;May perform other duties as requested not specifically addressed in this document.What you'll needHigher Education Degree (preferential);Fluency in German and English (mandatory);Knowledge regarding Adobe Products (mandatory);Team player with strong solving and conflict management skills.Apply nowBecome a member of a worldwide team
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