Support Technician

Há 13 horas


Lisboa, Portugal Ivy Partners Tempo inteiro

About us: Ivy Partners is a Swiss advisory company that contributes to the evolution of companies in their strategic, technological, and organisational challenges.
Our mission is to provide our employees with a fulfilling and supportive career environment, where everyone is valued and empowered through training and opportunities for growth.
As a Support Technician, you will be in charge of:
Analysis of themes related to payment systems based on functional and technical product documentationGain in-depth knowledge of the products, services, and their specification/integration aspects to provide efficient and effective service to banking clients and partnersResolve incidents and respond to clarification requests associated with the provided servicesEnsure that support requests are resolved quickly and within the agreed service levelsCommunicate with Business and Development teamsAnalyze, document, and improve internal processes and toolsAssist clients in testing products and servicesContact and follow up on assigned requestsRecord requested inquiries in the databaseValidate integrations through flow analysis and REST APIProfile: Proficiency in EnglishGood capacity for learning, organization, autonomy, dynamism, and initiativeStress resilienceAnalytical skills and attention to detailKnowledge of programming languages (Python, PHP, JavaScript, .Net)Ability to interpret dataExperience with web services and REST APIKnowledge of HTTPS communication protocolsExperience with e-commerce platforms (Shopify, PrestaShop, WooCommerce)Joining Ivy means being part of a challenging adventure at every turn

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