Planner For An Online Travel Agency

Há 7 dias


Lisboa, Portugal Sitel Corp. Tempo inteiro

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Lisboa, Portugal, PTJob Description:  Come and work with us. We are looking for a  Planner  to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.Our  client  is one of the largest online travel agencies worldwide, with more than 20M customers.As a  WFM Planner  your daily responsibilities will include:Capacity Plan: Review of the Capacity Plan sent monthly by the client. Plan accordingly to meet the necessary FTE & Production Hours. Weekly review to ensure all assumptions are taken in to account in order to meet the production hours accuracy.Recruitment/Hiring Plan: Work closely with recruitment and Operations in order to develop and plan all the recruitment needs until EoY.Shrinkage: Plan of Internal and External shrinkage by reviewing %s WoW so we can meet the targets for production and productive hours.Training Plan: Constant communication with the training department as we're looking into creating new hire classes or inside movements such as upskills.Business Reviews with the client: WBR and MBR with the client to review all WFM results.Absenteeism & Attrition: Ownership of Absenteeism and Attrition in terms of results and projections, while working with the Operations as they are accountable.Scheduling Manager: Managing the Scheduling team by having weekly 121 and giving any necessary support to the team. Weekly Scheduling calls with the client to reviewInterval Staffing results and look ahead in terms of forecasting.To succeed in the role, you will need to have:Native or proficient  English  (mandatory)Other European language will be a plusAdvanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.SQL/VBA macros an assetExperience with IEX, CMS, Avaya, IEX is an assetMonday to Friday – 9h to 18hHybrid Working Model – Santos, LisbonMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, PortugalEducation and experienceIdeally higher or University education with a technical background (mathematical or statistical course desirable)Experience in managing projectsExperience in the analysis of data and presentation of business recommendations.Experience in Workforce managementExperience of work in a call center is desirable.Experience in the technology industries is desirable.Specific Requirements (when necessary)Availability to travelOut-of-hours supportBenefits. Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today#J-18808-Ljbffr



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    Come and work with us.We are looking for a Planner to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.Our client is one of the largest online travel agencies worldwide, with more than 20M customers.As a WFM Planner your daily responsibilities will include: Capacity Plan: Review of the Capacity Plan...


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    Come and work with us. We are looking for a Planner to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same. Our  client  is one of the largest online travel agencies worldwide, with more than 20M customers. As a  WFM Planner your daily responsibilities will include: Capacity Plan: Review of the Capacity...


  • Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Job Description:  Come and work with us. We are looking for a  Planner  to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.Our client is one of the largest online travel agencies...


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