Workforce Scheduler for An Online Travel Agency

4 semanas atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

We are looking for a talented and accomplished** Scheduler** to join our team. Our **client **is one of the largest online travel agencies worldwide, with more than 20M customers.

As a **Scheduler **in this project, your daily responsibilities will include:

- To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently.
- To ensure that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level.
- To understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements.
- Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner
- Tracking Training batches and learning curve for New Hires including proficiencies
- WFM schedule optimization
- Maintain agent & campaign annual leave and update the WFM system with regular audits, ensuring that leave is spread suitable across the year
- Regular Schedule Adherence reporting for Operations
- Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action taken where appropriate
- To monitor all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activities
- Work as part of a virtual WFM team, assisting other sites when appropriate, especially in cross site campaigns where one site will need to take a lead role
- Perform other responsibilities as required and assigned

To succeed in the role, you will need to have:

- Proficiency in **English **C1 level is mandatory
- 1-3 years of WFM experience with minimum 1 year as a Scheduler.
- Minimum Higher Secondary Education
- Strong computer skills that include proficiency in MS Office suite, particularly Excel.
- Advance knowledge of scheduling tools like Blue Pumpkin, IEX, eWFM etc.
- Generate best suitable work patterns and shift activities
- Generate schedules and track scheduling efficiency
- Must be able to communicate clearly and effectively with all levels within the organization.
- Knowledge of various Call Center Reporting Systems would be a plus.
- Monday to Friday - 9h to 18h
- Hybrid Working Model - Santos, Lisbon
- **Must hold EU citizenship or a valid work permit for Portugal**:
**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

  • Workforce Scheduler For An Online Travel Agency

    2 semanas atrás

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers.As...

  • Workforce Scheduler for an online travel agency

    2 semanas atrás

    Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Come and join our team!We are in search of a skilled and experienced Scheduler to be part of our dynamic team. Our customer is one of the biggest online travel agencies globally, serving over 20 million customers.As a Scheduler for this project, your daily tasks will involve:Optimizing resource utilization for schedules in a cost-effective mannerLogging...

  • Workforce Scheduler For An Online Travel Agency

    2 semanas atrás

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M...

  • Workforce Scheduler for an online travel agency

    4 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Scheduler in this project, your daily responsibilities will include:To maximize efficient utilization of resources for schedules that have been released in the...

  • Workforce Scheduler for An Online Travel Agency

    2 semanas atrás

    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers.As a Scheduler in this project, your daily responsibilities will include:To maximize efficient utilization of resources for schedules that have been released in the...

  • Workforce Scheduler for an online travel agency

    2 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Scheduler in this project, your daily responsibilities will include:To maximize efficient utilization of resources for schedules that have been released in the...

  • Workforce Scheduler For An Online Travel Agency

    4 semanas atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Email Share Share Share Share Share Job Description:  Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with...

  • Workforce Scheduler For An Online Travel Agency

    1 semana atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Job Description:  Come and work with us. We are looking for a talented and accomplished  Scheduler to join our team. Our  client  is one of the largest online travel agencies worldwide, with more than 20M customers.As a  Scheduler in this project, your daily...

  • Workforce Scheduler For An Online Travel Agency

    2 semanas atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Description:  Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Scheduler in this project, your daily...

  • Workforce Scheduler for an online travel agency

    4 semanas atrás

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.   We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers.   As a Scheduler in this project, your daily responsibilities will include: To maximize efficient utilization of resources for schedules that have been...

  • Planner For An Online Travel Agency

    1 semana atrás

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a Planner to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same. Our  client  is one of the largest online travel agencies worldwide, with more than 20M customers. As a  WFM Planner your daily responsibilities will include: Capacity Plan: Review of the Capacity...

  • Planner For An Online Travel Agency

    1 semana atrás

    Lisboa, Portugal Sitel Tempo inteiro

    Come and work with us.We are looking for a Planner to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.Our client is one of the largest online travel agencies worldwide, with more than 20M customers.As a WFM Planner your daily responsibilities will include: Capacity Plan: Review of the Capacity Plan...

  • Planner For An Online Travel Agency

    1 semana atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Lisboa, Portugal, PTJob Description:  Come and work with us. We are looking for a  Planner  to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.Our  client  is one of the largest online travel agencies worldwide,...

  • Planner For An Online Travel Agency

    1 semana atrás

    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Job Description:  Come and work with us. We are looking for a  Planner  to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.Our client is one of the largest online travel agencies...

  • Workforce Scheduler for Airbnb

    4 semanas atrás

    Lisboa, Portugal Sitel Group Tempo inteiro

    **Learn, Lead & Grow at Sitel Group®** We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. - **GROW AS YOU GO. **We invest in you, with internal programs, training and initiatives to develop your skills and help you reach...

  • Scheduler - Resource Management

    2 semanas atrás

    Lisboa, Portugal Avanade Tempo inteiro

    'Together we do what matters.' As an Avanade Scheduler you will resource supply and demand to effectively and efficiently staff projects with the necessary capabilities and expertise. You will work with various parties within Avanade to accomplish this. These individuals include, Resource Lead, Workforce Planning Lead, Director of Operations, Talent...

  • Dutch Travel Advisor for Big Travel Agency

    1 semana atrás

    Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    **Hey There, Future Dutch Travel Advisor!**: Are you ready to kick-start your career in one of the most exciting industries in Europe? Do you thrive in a fast-paced environment and love connecting with people? Then you might be the Dutch Travel Advisor we're looking for. Jump in and start working with Big Travel Agency, answering queries, providing...

  • Italian Compliance Agent for an online travel agency

    4 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you Your future project: join our Italian Customer Support team. Our client is one of the largest online travel agencies worldwide,...

  • Travel Booking Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Do you want to be part of a multicultural team in a company that works alongside well-known brands?Do you want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have the experience of a lifetime Tasks Your responsibilities and impact as Travel Booking Specialist will be: In this position, you...

  • Scheduler for Airbnb

    4 semanas atrás

    Lisboa, Portugal Sitel Tempo inteiro

    **Scheduler for Airbnb - Portugal**: - Req ID#: 365705- Lisboa, Portugal, PT**Scheduler for Airbnb - Portugal**: - Operations**Learn, Lead & Grow at Sitel Group®**: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. -...