Learning & Development Manager

1 semana atrás

Lisboa, Portugal Phiture Tempo inteiro

Summary

We are looking for a Learning & Development Manager to join our pre-opening team at Andaz Lisbon. Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital. It will represent a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon, located in the center of Lisbon's bustling Baixa district along the main pedestrian road, Rua Augusta. The hotel will comprise five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This unique Urban Resort will allow guests to fully embrace the locale and experience authentic Lisbon.

About the role You will be responsible for the efficient running of Learning and Development in line with Hyatt's and Andaz strategy and brand standards. You will help drive company values and philosophy and ensure all training and development activities are strategically linked to Hyatt's and Andaz's mission and vision. Work with DHR and the Leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs will focus on a variety of topics, including product knowledge, company philosophy, customer service, and leadership skills. You will conduct needs assessments, design and develop training programs, and facilitate the delivery of both custom and corporate training programs. You will also measure the effectiveness of training to ensure a return on investment.

Key responsibilities Pre-Opening: Develop all the training materials for pre-opening training mandatory by Hyatt, Andaz, and local legislation.Training Program Development: Design and implement training programs for new hires, ongoing employee development, and management training.Needs Assessment: Identify training needs through job analysis, career paths, and consultation with department heads to align with operational goals.Training Delivery: Conduct engaging training sessions, workshops, and seminars for staff across all departments, using various instructional methods.Evaluation and Feedback: Monitor training effectiveness by gathering participant feedback and measuring improvements in employee performance.Onboarding Coordination: Develop comprehensive onboarding programs to help new employees integrate successfully into the hotel culture.Compliance Training: Ensure all employees complete necessary compliance and safety training in line with hotel policies and regulations.Record Keeping: Maintain accurate records of employee training activities, certifications, and progress for audit and evaluation purposes.Policy Compliance: Assist DHR with preparation, compilation, implementation, and upkeep of the policies.Administration: Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring adherence to all policies and procedures outlined in the Departmental Operations Manual.Maintaining Employee Relations: Assist in maintaining effective employee communication channels in the property.Manage HR activities: Employee Awards, Events activities, etc.Qualifications About you You will have in-depth training and HR practical operational knowledge of applying HR practices, policies, and employment law in a fast-paced environment, ideally within a hospitality luxury market. International brand experience would be an advantage.You have an eye for detail and excellent organizational skills. You will be a strong team player with a positive, collaborative, and hands-on approach.You are a culture builder, putting people first at the forefront of all decision-making and actions.Your communication skills will be excellent.Your confidence and assurance will enable you to be an effective negotiator and influence change and behaviors within HR at all levels across the company.You will know how to measure and use KPIs and interpret and communicate results to help the company achieve its business goals.You will have previous experience using software/systems within HR.If you are an enthusiastic, passionate, motivated, and professional HR Leader with a Learning & Development focus and a sense of fun, this role is for you. Qualifications - External Previous experience as Learning & Development Manager.Pre-Opening experience is an advantage.Relentless focus on delivering unique colleague experiences.Living our culture and championing our purpose, developing diverse talent, having an agile mindset, experimenting to improve, and driving impact as a business leader are strengths of a successful candidate.If this sounds interesting, we look forward to hearing from you
Care Connects us at Hyatt - we open doors, we welcome you, and we care. We offer a great range of benefits, including:
Long-term career growth opportunities.A motivated and connected team.12 complimentary nights (per year) in other Hyatt properties around the world, as well as colleague rates and discounts.A company that truly cares.Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.

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