Consumer Engagement Services Advisor

4 semanas atrás

Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time Remote 8-hour rotative shifts between 7am and 5 pm from Monday to Friday Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. A Day in the life of... Respond to customer queries phone and written channels in a timely and accurate way Identify customer needs and help customers use specific features Report product malfunctions, Encoding internal databases with information about consumers' requests Share feature requests and effective workarounds with relevant stakeholders Inform customers about new features, functionalities and campaigns, if any Follow up with customers to ensure their issues are resolved Gather consumers' feedback and complete a FAQ database and a knowledge-based documents Treat serious and sensitive consumer contacts following the specific guidelines Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful Advanced Spoken and Written Knowledge on English Advanced Spoken and Written Knowledge on Swiss German Experience as a Customer Support Specialist or similar CS role Customer management orientation Familiarity with Nestlé industry is a plus Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Attention to details What we offer Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you: Development of expertise in Nestlé's Shared Services Business Immersion in a culturally diverse team Local and International Exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal Card Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you Make part of the Nestlé Club and get discount in several partners Company laptop and other equipment according to professional needs Medical Support available at the Office E-learning courses and training program to get you where you aim to be Career progression and possibilities for International Career #J-18808-Ljbffr

  • Consumer Engagement Services Advisor

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Consumer Engagement Services Advisor Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Sunday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social...

  • Consumer Engagement Services Advisor

    Há 3 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Consumer Engagement Services Advisor Position SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Sunday About usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social...

  • Consumer Engagement Services Advisor

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Consumer Engagement Services AdvisorPosition SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SundayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social...

  • Consumer Engagement Services Advisor | Portuguese Speaker

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 8:30 am and 8:30 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Advisor | English Speaker

    1 semana atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position Snapshot Location: Portugal Full-time / Remote Native or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    4 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position Snapshot Location: Portugal Full-time / Remote Fluent in English8-hour rotative shifts Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions...

  • Consumer Engagement Services Advisor | German Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Position Snapshot 8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday German Native/Near Native Fluent in English or Portuguese About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with...

  • Consumer Engagement Services Advisor

    4 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8 Hour Shifts between 8am to 9pm Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to...

  • Consumer Engagement Services Advisor

    3 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8 Hour Shifts between 8am to 9pm Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to...

  • Consumer Engagement Services Advisor

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Advisor | Portuguese Speaker

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 8:30 am and 8:30 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement...

  • Consumer Engagement Services Advisor | English Speaker

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position Snapshot Location: Portugal Company: Nestlé Business Services Full-time / Remote Native or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve...

  • Consumer Engagement Services Advisor | German Speaker

    4 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday German Native/Near Native Fluent in English or Portuguese About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial,...

  • Consumer Engagement Services Advisor | English Speaker

    4 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...

  • Consumer Engagement Services Advisor | English Speaker

    1 semana atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition SnapshotLocation: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to SaturdayPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition SnapshotLocation: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...

  • Consumer Engagement Services Advisor | English Speaker

    4 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position SnapshotLocation: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...

  • Consumer Engagement Services Advisor | English Speaker

    2 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | Portuguese Speaker

    Há 3 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 8:30 am and 8:30 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to...

  • Consumer Engagement Services Advisor | English Speaker

    4 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position SnapshotLocation: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...