Consumer Engagement Services Advisor

Há 3 dias

Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

Consumer Engagement Services Advisor
Position Snapshot
Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote
8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Sunday
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS
Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms.
A Day in the life of...

Respond to customer queries via written channels (including social media) in a timely and accurate way
Identify customer needs and help customers use specific features
Encoding internal databases with information about consumers' requests
Share feature requests and effective workarounds with relevant stakeholders
Inform customers about new features, functionalities and campaigns
Follow up with customers to ensure their issues are resolved
Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
Treat serious and sensitive consumer contacts following the specific guidelines
Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

Fluent Spoken and Written Knowledge of Spanish
Ability to adapt tone of voice to different brands and written channels
Advanced Spoken and Written Knowledge of English
Experience as a Customer Support Specialist or similar CS role
Customer management orientation
Familiarity with the Nestlé industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Attention to detail

What we offer
Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

Development of expertise in Nestlé's Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Card
Flex Benefits - At NBS Lisbon you can choose what benefit is more suitable for you
Make part of the Nestlé Club and get discounts in several partners
Company laptop and other equipment according to professional needs
Medical Support available at the Office
E-learning courses and training programs to get you where you aim to be
Career progression and possibilities for International Career

#J-18808-Ljbffr

  • Consumer Engagement Services Advisor

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Consumer Engagement Services Advisor Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Sunday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social...

  • Consumer Engagement Services Advisor

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Consumer Engagement Services AdvisorPosition SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SundayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social...

  • Consumer Engagement Services Advisor

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00pm from Monday to Sunday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | Portuguese Speaker

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 8:30 am and 8:30 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Advisor | English Speaker

    1 semana atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position Snapshot Location: Portugal Full-time / Remote Native or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position Snapshot Location: Portugal Full-time / Remote Fluent in English8-hour rotative shifts Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions...

  • Consumer Engagement Services Advisor | German Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    .Position Snapshot 8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday German Native/Near Native Fluent in English or Portuguese About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with...

  • Consumer Engagement Services Advisor

    4 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8 Hour Shifts between 8am to 9pm Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to...

  • Consumer Engagement Services Advisor

    3 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8 Hour Shifts between 8am to 9pm Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to...

  • Consumer Engagement Services Advisor

    Há 4 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position SnapshotLocation: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Advisor | Portuguese Speaker

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 8:30 am and 8:30 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement...

  • Consumer Engagement Services Advisor | English Speaker

    Há 5 dias

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position Snapshot Location: Portugal Company: Nestlé Business Services Full-time / Remote Native or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve...

  • Consumer Engagement Services Advisor | German Speaker

    4 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    .Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday German Native/Near Native Fluent in English or Portuguese About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial,...

  • Consumer Engagement Services Advisor | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...

  • Consumer Engagement Services Advisor | English Speaker

    1 semana atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition SnapshotLocation: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to SaturdayPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition SnapshotLocation: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...

  • Consumer Engagement Services Advisor | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position SnapshotLocation: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...

  • Consumer Engagement Services Advisor

    4 semanas atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time Remote 8-hour rotative shifts between 7am and 5 pm from Monday to Friday Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...

  • Consumer Engagement Services Advisor | English Speaker

    1 semana atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    3 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position SnapshotLocation: PortugalFull-time / RemoteFluent in English8-hour rotative shiftsPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...