Manager Of Customer Success

Há 5 dias


Lisboa, Portugal Variacode Tempo inteiro

Manager of Customer Success & Renewals Lisboa Manager of Customer Success & RenewalsLisboa Lisbon, Lisbon, Portugal Manager - Customer Success & Renewals Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers while driving revenue growth through timely renewals and expansion. The success metrics in this role will include ensuring customer renewals, lowering churn and downgrades, increasing customer adoption and delivering quantifiable business value results ultimately driving platform expansion. As part of our commitment to fostering diversity and inclusion, we welcome applicants from all backgrounds to contribute to our culture of excellence. How You Contribute to Our Vision Leadership Excellence: Guide and inspire a team of Commercial Customer Success Managers and Renewals Managers, setting the standard for excellence and supporting their professional growth. Performance Metrics: track, and analyze KPIs to gauge the success of our customer success and renewal operations. Provide updates to leadership on forecast to goals. Your insights will fuel continuous improvement, pushing the boundaries of what we can achieve. Strategic Vision: Craft and implement compelling strategies for customer success and renewals, closely aligned with our broader business goals. Utilize deep insights from customer interactions, feedback, and data analytics to inform and drive these strategies. Collaborative Synergy: Work in lockstep with Sales, Customer Success Group and other teams to refine the customer journey, pinpointing opportunities for growth and ensuring customer needs are met with precision and creativity. Adoption & Satisfaction: Lead the charge in initiatives aimed at boosting product adoption and customer satisfaction. Your efforts will maximize customer lifetime value and smooth the path from initial onboarding to ongoing engagement. Data-Driven Decision Making: Harness the power of customer usage data, market trends, and competitive analysis to guide strategic decisions and fine-tune our approach to customer engagement. Performance Metrics: Establish, track, and analyze KPIs to gauge the success of our customer success and renewal operations. Your insights will fuel continuous improvement, pushing the boundaries of what we can achieve. #J-18808-Ljbffr


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