Service Desk Technician

Há 7 dias

Porto, Portugal Jolera Inc. Tempo inteiro

Position Overview: Jolera is seeking a dedicated and customer-oriented Service Desk Technician to join our dynamic IT team. The successful candidate will be responsible for providing first-line support to our employees, ensuring that all IT-related issues are resolved promptly and efficiently. If you have a passion for technology, excellent problem-solving skills, and a desire to help others, we want to hear from you Key responsibilities: Diagnose and resolve hardware, software, and network issues. Document all support interactions and solutions in the ticketing system. Escalate complex issues to higher-level support teams as needed. Assist in setting up and configuring computer systems and applications. Conduct basic training sessions for end-users on common software and hardware issues. Maintain an inventory of IT assets and ensure all equipment is properly tracked. Participate in regular team meetings and contribute to continuous improvement initiatives. Provide timely and effective technical support to end-users via phone, email, and in-person. Qualifications: High school diploma or equivalent; Associate's degree in IT or related field preferred. 1-2 years of experience in a technical support role. Proficiency with Windows and Mac operating systems. Knowledge of network protocols and troubleshooting techniques. Strong communication skills with the ability to explain technical concepts to non-technical users. Excellent customer service skills and a patient, friendly demeanor. Ability to work independently as well as part of a team. Relevant certifications (e.G., CompTIA A+, ITIL) are a plus. Strong teamwork mentality. Experience with active directory domains. What we offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. Access to the latest technology and tools. Company Perks, Good Life gym, and various brand discounts Job Type: Full-time #J-18808-Ljbffr

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