Junior Service Desk

5 meses atrás

Porto, Portugal Capgemini Engineering Tempo inteiro

**Company**:
We are Capgemini Engineering. A brand part of the Capgemini Group.

We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can learn more about Capgemini Engineering here:
Y**ou can help us to achieve our mission **

Now, we have more than 270,000 team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense and consumer products.

**Your Mission**:
Capgemini Engineering is looking for a Junior Service Desk to be part of our team.

**Your Role**:

- Provides technical support to users for troubleshooting issues and answering questions.
- Onsite Hand/Eyes support contact for Group IT.
- Onsite (Hand/Eyes) and remote support contact for Service Desk and other Group IT teams.
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
- Service NOW (ITSM) call registration or other ticket registration system
- H/W break-fix and maintenance
- Paperwork for asset & finance management
- PC preparations (W’11 incl. MS Office build, configuration) and startup training (provisioning) to new users.
- PC and PC supply provisioning.

**Your Profile**:

- Apple Mac OS knowledge is a plus
- Problem-Solving, LAN Basic Knowledge;
- Verbal Communication;
- Operating Systems;
- Phone Skills;
- Customer Service;
- Organizational and time-management skills;
- Good knowledge of internet security and data privacy principles.
- Average knowledge of English and local language (spoken and written).

**Our offer**:

- Integration in a multinational company
- Participation in international projects
- Career evolution
- New challenges

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