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Workspace Service ManagerJob Title: Workspace Service ManagerJob Description Summary:The purpose of the Workspace Service Team Leader role is to oversee and coordinate the effective management of facilities to ensure the safety, security, and productivity of our client's employees. This involves leading a team to maintain and enhance the physical environment, manage resources efficiently, and implement best practices in facilities management. The role encompasses empowering and guiding the Workspace Service team members, fostering a culture of high performance, and aligning efforts to achieve collective goals.About the Role:Demand management – build strong relationships and manage activities that support Central teams and External stakeholders i.e IT services, HR, Travel team, Real estate services, Global Security & Workspace Experience Team.Manage compliance relating to Workspace services.Delivery of first-class Workspace Services.Engage key stakeholders and understand local business leaders' expectations through regular check-in meetings.Handling of Helpdesk tickets in a timely manner.Manage hubs, remote office support as well as coworking offices and requirements for Working from Home business teams aligning with guidelines. This includes site visits to ensure Workspace Service team visibility is maintained.About You:Degree educated – either Facilities Management, Building Services or business orientated.Proven relevant experience if no formal higher education.Familiarity with contemporary Workspace concepts and challenges.Knowledge of Facilities Management processes and industry best practices.Understanding of relevant Health & Safety legislation within the FM industry.Proficiency in supply chain management principles.Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities.Why join Cushman & Wakefield?As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:Being part of a growing global company.Career development and a promote-from-within culture.An organisation committed to Diversity and Inclusion.We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.We have a vision of the future, where people simply belong.That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.About UsAbout Cushman & Wakefield:Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 50,000 employees in over 400 offices and 60 countries. In 2020, the firm had revenue of $7.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services. To learn more, visit www.cushmanwakefield.com or follow @CushWake on Twitter.
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