Agente De Customer Success And Upsell Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

Do you have experience in Customer Success and Account Management?
Then this offer is for you
As a Customer Success and Upsell Specialist, your main focus will be: - Ensuring high customer renewal rates; - Driving revenue growth through strategic cross-selling and upselling; - Fostering strong relationships through exceptional nurturing; - Retaining clients by leveraging your expertise in opening, needs assessment, persuasive sales pitches, objection handling, and confident closing.
Key Responsibilities -Drive customer retention by ensuring high renewal rates and identifying at-risk accounts; -Provide specialized support and proactive guidance to meet client needs and expectations; -Boost new business revenue through effective cross-selling and upselling strategies, managing the associated commercial activities and documentation; -Utilize CRM tools (e.G., Salesforce, Pipedrive, Dynamics 365) to maintain organized and detailed records of the client journey, enabling high-quality service and insightful reporting; Education & Experience -Up to 3 years of experience in account management, customer success, or a similar client-focused role; -Proficiency in CRM software (Salesforce, Pipedrive, Dynamics 365, or similar); -Bachelor's degree inManagement, Marketing, Communication Sciences, or a related field (preferred); -Background in a B2B SaaS environment is highly valued.
Skills & Competencies -Strong drive and energy, with a passion for building and nurturing customer relationships; -Excellent upselling and cross-selling skills, with a proactive and results-oriented approach; -Ability to work collaboratively, demonstrating ambition and teamwork; -Highly analytical and quick to learn, with sharp communication abilities; -Focused on quality, with problem-solving skills, a pragmatic approach, and adept at multitasking; -Fluent in both English and Portuguese; -Solid knowledge and experience in sales techniques.
Offer -Contract with Adecco HR; -Base salary: 1000; -Meal card: 9.60eur/day; -Hybrid regime: 4 days in person, 1 day at home; -Hours: 9h00-18h00 (possibility of need from 10 am to 7 pm, 1 day a week, rotating), days off on weekends; -Location: Lisbon.
What are you waiting for?
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