Customer Success and Upsell Specialist
Há 5 dias
As a Customer Success and Upsell Specialist at Adecco, your main focus will be on ensuring high customer renewal rates. You will drive revenue growth through strategic cross-selling and upselling, fostering strong relationships through exceptional nurturing, and retaining clients by leveraging your expertise in opening, needs assessment, persuasive sales pitches, objection handling, and confident closing.
The ideal candidate will have up to 3 years of experience in account management, customer success, or a similar client-focused role, with proficiency in CRM software such as Salesforce, Pipedrive, or Dynamics 365. A Bachelor's degree in Management, Marketing, Communication Sciences, or a related field is preferred, but not required.
You will utilize CRM tools to maintain organized and detailed records of the client journey, enabling high-quality service and insightful reporting. Key responsibilities include driving customer retention by ensuring high renewal rates and identifying at-risk accounts, providing specialized support and proactive guidance to meet client needs and expectations, and boosting new business revenue through effective cross-selling and upselling strategies.
Key Requirements:
- Up to 3 years of experience in account management, customer success, or a similar client-focused role
- Proficiency in CRM software (Salesforce, Pipedrive, Dynamics 365)
- Bachelor's degree in Management, Marketing, Communication Sciences, or a related field (preferred)
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Customer Success and Upsell Specialist
Há 7 dias
Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiroJob Description:We are seeking a highly motivated Customer Success and Upsell Specialist to join our team at Adecco Prestação de Serviços, Lda.The successful candidate will be responsible for ensuring high customer renewal rates, driving revenue growth through strategic cross-selling and upselling, and fostering strong relationships with clients.
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Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroAgente de Customer Success and Upsell Specialist2024-12-09 Lisboa Call Center, Apoio Ao Cliente Ref: 139-003024-1Do you have experience in Customer Success and Account Management?Then this offer is for youAs a Customer Success and Upsell Specialist, your main focus will be: Ensuring high customer renewal rates;Driving revenue growth through strategic...
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Agente de Customer Success and Upsell Specialist
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Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiroAgente de Customer Success and Upsell Specialist2024-12-09 Lisboa Call Center, Apoio Ao Cliente Ref: 139-003024-1Do you have experience in Customer Success and Account Management? Then this offer is for youAs a Customer Success and Upsell Specialist, your main focus will be:- Ensuring high customer renewal rates;- Driving revenue growth through strategic...
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Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiroAgente de Customer Success and Upsell Specialist Lisboa Call Center, Apoio Ao Cliente Ref: Do you have experience in Customer Success and Account Management? Then this offer is for youAs a Customer Success and Upsell Specialist, your main focus will be: Ensuring high customer renewal rates; Driving revenue growth through strategic cross-selling and...
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