Gbs O2C Wea Business Line Head

Há 7 dias

Lisboa, Portugal Siemens S.A. Tempo inteiro

.Siemens Global Business Services (GBS)enables Siemens units worldwide and external customers to accelerate theirbusiness transformation into a sustainable and digital future. Our portfolio comprises services driven byexpertise and the latest technology – with a strong focus on innovation anddigitalization in areas like business administration, human resources, supplychain management, sales, marketing, and engineering. In our GBS Western Europe and Africa Hubwe are already more than 1400 connected people, from over 57 differentnationalities spread across 14 countries. As the GBS Hub Head for O2C in WesternEurope and Africa (WEA), you will be responsible for leading the regional O2Corganization and managing operations. Furthermore, you are in charge of leadingcustomer relationships to maintain the existing business and to support thedevelopment of additional and new service business within the context of truecollaboration and mutual gain. Are you readyto be part of the change and help us make real what matters? Your mission will be… Drive performance measured by KPIs like cost/charges, productivity, employee engagement, CSI, USI. Together with your teams, you are striving for the delivery of excellent O2C services that are exciting our customers. Foster Hub synergies, continuous improvement, Quality Management and certifications/controls across the Hub Business Line. Define and implement the BL strategy in the Hub and you ensure the alignment with the Hub WEA and global O2C Business Line strategy. Develop and maintain BL-specific customer and stakeholder relationships in alignment with the respective CRM colleagues. Further strengthen the WEA O2C Hub as a technology hotspot and driver of new services like Inside Sales in close partnership with our customers. Drive leadership & people development incl. training, communication & retention to ensure a great people experience in your Hub BL. Be responsible for budgets, financial performance and productivity of all O2C services in the Hub. Be key driver in the region of the ongoing global transformation of the organization into an innovative digital solution provider. Support GBS' transformation to a- oriented organization by fostering personal growth and driving agile mindset. Foster collaboration with other GBS units. We are looking for someone with… Comprehensive business background which has been gained over many years (> 8 years) in Customer Services, Sales, Technical Support, or comparable. Fluency in English (mandatory) and Portuguese (preferred). Entrepreneurial spirit, bringing strategic foresight which can inspire & transform our customer's business operations. Result-oriented mindset with the ability to drive new business growth utilizing the full extent of the global organization. A mindset that brings diversity of thought, resulting in an equitable and inclusive organization where all employees are valued

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