Service Desk

2 meses atrás


Braga, Portugal Inetum Portugal Tempo inteiro

Job Description   Ensuring the Service Desk service using various logging tools for handling, tracking, resolving or forwarding incidents, requests and changes Providing IT support and remote IT support Ensuring the follow-up of registered tickets in order to guarantee end-to-end SLAs Qualifications 1/2 years of proven technical experience in troubleshooting and resolving IT issues Experience in Linux and/or Windows operating systems from an advanced user perspective Experience with remote access tools Experience in local network support Experience with Office 365 Experience with ServiceNow On-site work regime


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