Process Optimizer Specialist

3 semanas atrás

Lisboa, Portugal Gigroup Tempo inteiro

Position Snapshot Location:
Linda-a-Velha/ Braga
Company:
Nestlé Business Services Lisbon
Full-time/ Hybrid mode
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. The Integrated
Marketing Services (IMS) is an integral and vital part of Nestlé's Integrated Business
Services (IBS), by delivering valued marketing services as a trusted partner to corporate
teams, businesses, and markets, through an internal team of +1000 global digital
specialists who support the operationalization of our brands' marketing strategy at
scale. We are a multicultural and diverse team of professionals. We are passionate
about digital innovation and driving continuous improvement of processes with
colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an
entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add
value, it's time to consider joining NBS
Position Summary
As the Content Process Optimizer in our IMS Content Services team, you will have the
opportunity to participate in global initiatives by identifying and mapping opportunities
for productivity &
business value, by capturing bottom-up ideas, benchmarking,
replicating successes and mapping the processes leveraging methods, tools and
technologies in Nestlé's Content Ecosystem, including automation. Not only will you be
responsible for estimate benefits &
prioritize initiatives to maximize the impact of the
resources invested, but you will also be involved in the global pipeline of initiatives &


drive actions toachieve the targets defined.
A day in the life of...
- Efficient and effective identification and mapping of opportunities to optimize
and streamline Nestlé's Content Ecosystem and workflows.
- Promote, track, control and challenge our Content Ecosystem initiatives,
including automation initiatives by providing meaningful insights collected from
the operational teams.
- Support in the design of effective workflows built for efficiencies to have the best
user journeys in our content ecosystem.
- Perform local prioritization ensuring alignment with global initiatives providing
regular project reporting and in constant contact with diverse teams (internal and
external)
- Execute all tests, report, and track eventual issues until their full resolution.
- Provide ongoing guidance to the automation partners and ensure process
changes are captured and implemented.
- Capturing, digesting, and managing large volumes of data and transform into
KPIs.
- Consolidate and review the performance results using available data,
dashboards, and reports for IMS Content Services.
- Control and manage the escalation flow, supporting and challenging the
operational teams for the proper resolution based on real root-cause analysis and
issue solving.
- Support operational teams updating best practices for production efficiency,
accuracy and quality control and development process creating and sharing
guidelines, best practices, and trainings within organization.
- Leverage and capture Continuous Improvement potential through the usage of
management routines such as the Operational Meetings and practices such as
GSTD (Go See Think Do).
- Ensure compliance with Nestlé standards including effective management of
standard routines.
What will make you successful
- E2E Content production experience of at least 4 years
- Strong understanding of Content &
Digital media landscape.
- Strong project management and stakeholder management skills.
- User journeys and UX mindset.
- Great knowledge of best practices for marketing operations, marketing
automation, and content tech (i.E.:
execution, delivery, storage).
- Experience with tech platforms, process, and workflows.
- Knowledge in digesting and managing large volumes of data.
- Expertise in continuous improvement methods.
- Ability

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