Business Process Specialist

2 semanas atrás


Lisboa, Portugal RAY.BBDM Tempo inteiro

A RAY.BBDM encontra-se a desenvolver um processo de pesquisa para o Banco CTT que, no âmbito da sua estratégia de crescimento, automatização de processos e melhoria da experiência de cliente procura um **Business Process Specialist** para integrar a Direção de Operações (em Lisboa).

**Responsabilidades**:

- Desafiar processos e procedimentos com foco no aumento da eficiência e melhoria da experiência do Cliente interno e externo (numa lógica end-to-end);
- Identificar e colaborar na implementação de oportunidades de melhoria processual;
- Desenvolver requisitos funcionais que correspondam às necessidades do Negócio;
- Assegurar o alinhamento dos vários _stakeholders_ no desenho da solução;
- Criar documentação funcional de suporte à solução;
- Acompanhar e assegurar a implementação dos requisitos definidos, fazendo a respetiva monitorização (recurso a metodologias _Lean_, _Six Sigma_ e _Agile_);
- Desenvolver conteúdos para adoção das diferentes iniciativas;
- Participar em cerimónias das _squads agile._

**Perfil**:

- Formação na área de Gestão, Economia, ou Engenharia e Gestão Industrial (ou equivalente);
- Experiência em funções semelhantes (mínimo 2 anos);
- Experiência em Banca (mínimo 2 anos) - _Preferencial_;
- Experiência em metodologias **_Agile_**;
- Conhecimentos de **_design thinking_** - _Preferencial_;
- Interesse pelas áreas de Tecnologia;
- Iniciativa e foco na melhoria contínua;
- Experiência em projetos de eficiência em operações bancárias
- Conhecimentos de desenho de processos;
- Proatividade e resiliência;
- Capacidade de resolução de problemas e espírito crítico;
- _Team player_;
- Foco e orientação para objetivos;
- Capacidade analítica e de organização;
- Domínio da língua inglesa.

**Oferecemos**:



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