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.ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. THE ROLE As the Operations Strategy Specialist - Capacity Planning, you will be an expert within a central team that focuses on the development of strategies related to design of a high-performance capacity planning model and implementation of the processes, policies, and procedures that bring that model into reality to drive operational results on availability and quality of the fleet, customer satisfaction, and operational efficiency. You will be responsible for designing strategies related to capacity planning, scheduling, resource allocation, demand planning, efficiency reporting, and controlling mechanisms. You will be responsible for coordinating and implementing projects related to the core capabilities within those areas. You will be responsible for developing alternative resource strategies that enable operation sustainability and continuous adjustment of capacity to demand. You will be a subject matter expert within the organization relative to those capabilities and you will monitor the success and business results regarding the strategies that have been put in place. Reporting directly to the Operations Strategy Director, this role is of extreme importance to the organization and will require deep integration with other central teams and regional and local operating structures. WHAT WILL YOU WORK ON? Take ownership of the creation, implementation, and refinement of capacity planning strategies and processes that drive excellence operations and continuously adjust our capacity to operational needs and a clear strategy of internal and external resources that maximize sustainability and operational quality at minimum cost. Own the creation of standard operational procedures that are integral part of the training of our central and local teams regarding how the dimensioning of the teams is planned, the different organizational structures for each location dimension, the scheduling of personnel according to operational demand, among others
