Collections Analyst With Dutch

Há 3 dias

Lisboa, Portugal Johnson Controls International Tempo inteiro

.Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Dutch speakers who can also speak English to join our dynamic team in Bratislava, Slovakia. If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or contract administration you could already have relevant experience and we'd be very interested to hear from you as well. As well as a competitive salary and company benefits, we are offering a €3000 sign-on bonus and financial support towards the cost of your housing (for those relocating to Bratislava) subject to policy T&C's. We are searching for a new member of our international collection team who supports our growing business operations. Person on this position, based in Bratislava, will be a partner to credit manager, team of cash collectors, sales and corporate finance team. Core task is collections with focus on customers from Netherlands, Belgium. What you will do OTC (Order to Cash) department`s responsibility covers all processes related to receiving, processing, and fulfilling customer`s requests for goods or services. ORDER to CASH department is continuously working on improvements and process enhancements to fulfill our customer`s requirements in the highest quality to ensure customer happiness. How you will do it Handling collections management for assigned branches, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters on timely manner (in line with pre-defined collections strategy and established KPIs) Determining reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons, and proposing remediation actions. Registering customers' disputes on IT tools with appropriate codes for the assigned portfolio of customers and submitting disputes to respective resolution owner and coordination for timely resolution as well as following up on disputes in customer portfolio. Handling inbound calls from respective segments of customers Processing customers' refunds to customers in case of overpayments and other customer claims. Supporting Cash Application teams by contacting assigned customers and clarifying allocation details for received cash as well as credit notes issued. Supporting Cash Application Team in researching complex cases via account reconciliation. Proposing write-offs, declaration to legal firm and/or submitting cases to 3rd Party Collection Team if cases are not collectable by early collections methods. Support to release orders in related ERP + other tools if applicable and communication related to this task (communication with relevant counterparts, departments etc.) Executing company collections strategies

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