Collections Analyst Italian Speaker

2 semanas atrás

Lisboa, Portugal ConvaTec Tempo inteiro

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence, critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion.

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Collections Analyst and you’ll do the same.

**Position Overview**:
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

**Key Responsibilities**:

- Reduce payment cycle and to ensure the customers respect the payment terms agreed;
- Issue reminders in accordance with ConvaTec policies and procedures;
- Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA’s;
- Respond to general queries from customers regarding payments;
- Research and verify receipt of payments and investigate residuals (shortpayments or overpayment);
- Notify the Collections Team Lead regarding cash flow problems or unresponsive customers;
- Identify and process refund requests;
- Identify and process write-off requests;
- Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA;
- Prepare trackers and assist with starting legal procedures;
- Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations;
- Participate in review calls as needed;
- Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval.

**Skills & Experience**:

- Experience in Collections, preferably > 3 years;
- Practical knowledge of SAP, in transactions used by collections;
- Good knowledge of Excel (pivot tables, graphs, formulas, etc.);
- Knowing Power BI is a plus;
- Good communication skills;
- Autonomous, ready to take initiative and results oriented;
- Continuous Improvement mind-set;
- Good customer experience skills;
- Team player.

**Qualifications/Education**:

- University Degree preferred;
- Finance qualification preferred.

**Languages**
- English: Speaking /Writing/Reading C1/C2
- Italian: Speaking /Writing/Reading C1/C2
- Other Language is a plus.

**Working Conditions**
- Hybrid working model.

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it. This is stepping up to a challenge. This is work that’ll **move** **you.

LI-FT1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

**Already a Convatec employee?

  • Collections Analyst Italian Speaker

    1 semana atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Collections Analyst and you’ll do the same. **Position Overview**: Maintain a high level of...

  • Collections Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado- 17-Feb-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Contabilidade e Finanças- Referência- BBBH569283Descrição:Kelly Services is currently recruiting a Collections Analyst English and German Speaker for a client located in Lisbon.Our client is a global medical products and technologies company focused on therapies for...

  • Collections Analyst

    3 semanas atrás

    Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado- 20-Jan-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Contabilidade e Finanças- Referência- BBBH569283**Descrição**: **Kelly Services** is currently recruiting a **Collections Analyst English and German Speaker** for a client located in Lisbon. Our client is a global medical products and technologies company focused on...

  • Collections Analyst

    3 semanas atrás

    Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado- 17-Feb-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Contabilidade e Finanças- Referência- BBBH569283**Descrição**: **Kelly Services** is currently recruiting a **Collections Analyst English and German Speaker** for a client located in Lisbon. Our client is a global medical products and technologies company focused on...

  • Italian Collections

    Há 5 horas

    Lisboa, Portugal Adecco Tempo inteiro

    Italian Collections (M/F) - Oeiras ******** Oeiras, Lisboa Finanças, Contabilidade, Auditoria Ref: ******** Adecco Human Resources is currently searching and hiring, through it's Shared Service Center Recruitment team, Italian and English Speaking candidates for a role of German Cash Collection in Oeiras. Funções Key Areas of Responsibility: -Stratify...

  • Collections Analyst German Speaker

    1 semana atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence, critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever...

  • Collections Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence, critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever...

  • Italian Speaker Agent

    2 meses atrás

    Lisboa, Portugal Astro Filantropo Call Center Tempo inteiro

    If you have communication skills and are passionate about customer service, this offer is for you!! We are looking for a contact center a Italian speaker agent with good level of English. - Responsibilities_ - Customer management - Registration of information - Presentation of proposals and upsales - Fulfillment of objectives - Requirements_ - Fluent in...

  • Credit And Collections Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Robert Walters Plc Tempo inteiro

    Tipo de contrato: FULL_TIMEEspecialização: Contabilidade e FinançasÁrea: ControloIndústria: TelecomunicaçõesSalário: NegotiableTipo de trabalho: HíbridoNível de experiência: EstagiárioLocalização: LisboaFULL_TIME Consultor: Madalena FigueiredoReferência da vaga: /001Data postada: 20 de Maio de 2024lisboa accounting-finance/controlo...

  • Italian Speaker

    Há 6 dias

    Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Italian Speaker | Onsite Lisbon Lisboa Call Center, Apoio Ao Cliente Ref: We are looking for Italian Speakers to work in Content Moderation for a client in the city of Lisbon100% Onsite work mode:Monday- Sunday (Rotative Shifts 24/7)Are you interested? Apply now The purpose of the role is to: Review, classificate and eliminate content according to client...

  • Credit And Collections Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Robert Walters Plc Tempo inteiro

    Tipo de contrato: FULL_TIME Especialização: Contabilidade e Finanças Área: Controlo Indústria: Telecomunicações Salário: Negotiable Tipo de trabalho: Híbrido Nível de experiência: Estagiário Localização: Lisboa FULL_TIME Consultor: Madalena Figueiredo Referência da vaga: /001 Data postada: 20 de Maio de 2024 lisboa...

  • Collections Specialist

    2 meses atrás

    Lisboa, Portugal IWG Tempo inteiro

    **Collections Specialist** This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer hybrid work, a competitive salary and commission based on success. **What you will do** - Collect payments from customers. -...

  • Italian Speaker

    Há 6 dias

    Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiro

    Lisboa Call Center, Apoio Ao Cliente Ref: We are looking for Italian Speakers to work in Content Moderation for a client in the city of Lisbon100% Onsite work mode:Monday- Sunday (Rotative Shifts 24/7)Are you interested?Apply nowThe purpose of the role is to: Review, classificate and eliminate content according to client guidelines, using specific tools and...

  • Collections Analyst With Dutch

    Há 5 horas

    Lisboa, Portugal Johnson Controls International Tempo inteiro

    .Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Dutch speakers who can also speak English to join our dynamic team in Bratislava, Slovakia. If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or...

  • Collections Analyst With Dutch

    Há 5 horas

    Lisboa, Portugal Johnson Controls International Tempo inteiro

    Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Dutch speakers who can also speak English to join our dynamic team in Bratislava, Slovakia.If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or...

  • Collections Analyst With Dutch

    Há 5 horas

    Lisboa, Portugal Johnson Controls International Tempo inteiro

    Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Dutch speakers who can also speak English to join our dynamic team in Bratislava, Slovakia.If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or...

  • Marketing Assistant

    1 semana atrás

    Lisboa, Portugal Ptc Group Tempo inteiro

    Marketing Assistant - Italian (Native Speaker) About the job Marketing Assistant - Italian (Native Speaker) Our client is a leading e-commerce brand, in Portugal and is expanding across Europe. Their dedicated team continuously innovates, striving to deliver top-quality products that have a positive impact on their customers' lives by promoting fitness,...

  • Customer & Technical Support – Italian Speaker In Lisbon

    Há 6 dias

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – Italian speaker in Lisbon Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native Italian speaker? Then, work as Customer & Technical Support What is waiting for you:Work location:Lisbon – one of the best and sunniest places to live in Europe; Full...

  • Italian Speaker

    Há 6 dias

    Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiro

    Lisboa Call Center, Apoio Ao Cliente Ref:We are looking for Italian Speakers to work in Content Moderation for a client in the city of Lisbon100% Onsite work mode:Monday- Sunday (Rotative Shifts 24/7)Are you interested?Apply nowThe purpose of the role is to: Review, classificate and eliminate content according to client guidelines, using specific tools and...

  • Collections Analyst with Dutch Relocation

    2 meses atrás

    Lisboa, Portugal Johnson Controls Tempo inteiro

    Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Dutch speakers who can also speak English to join our dynamic team in Bratislava, Slovakia. If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or...