Técnico/A Customer Care
2 semanas atrás
Funções -Tratamento e resolução de incidências abertas por canais online de contacto com o Cliente, nomeadamente problemas de expedição e não conformidades, trocas e devoluções, reenvios e reembolsos, reparações SPV e informação de produto;
-Garantia de resposta pertinente em tempo útil; -Reporting do departamento, centralizando a informação recolhida das várias áreas.
Requisitos - Formação académica ao nível do 12º ano ou superior;
- Bom domínio de Excel;
- Bons conhecimentos de Inglês (escrita e comunicação verbal);
- Forte orientação para o Cliente, com a proposta de soluções;
- Capacidade para analisar e relacionar várias fontes de informação;
- Excelente capacidade para comunicar e trabalhar em equipa;
- Planeamento, organização e gestão de prioridades;
- Flexibilidade, Resiliência e capacidade de adaptação.
Oferta Local de Trabalho: Alverca, Entreposto Logístico;
Horário: 40h semanais, horários e folgas rotativas, em regime híbrido.
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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