Associate Account Manager, Small

Há 1 mês


Lisboa, Portugal Expedia Group Tempo inteiro

Associate Account Manager

The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo's Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo's marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease.

You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience.

What you'll do:

Consistently exceed the mark on metrics (strategic objectives set by leadership)

Establish performance goals with partners, develop action plans, secure commitment for adoption/usage

Optimize content, rate, and availability to maximize booking conversion

Manage a large volume of clients through multiple consultations daily

Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market

Pitch additional relevant products to existing customers or prospects

May include (up to 20%) travel for in person consultations

Who you are:

You are a German native speaker, or you have a bilingual/proficient level of German, plus you are fluent in English

Bachelor's or Master's Degree in a related field; or equivalent professional work experience

2 to 4 years of sales, client services, or account management experience

Knowledge of the vacation rental industry is a plus

Proficient in Microsoft Office

Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms

An affinity for action and self-initiative

Strong client communication skills (both verbal and written)

Superb organization and time management skills, self-discipline

A results-focused and metrics-driven mindset

Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction

Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data

A reputation for follow-up and persistence in challenging situations

Authentic relationship skills that earn the confidence of others

#J-18808-Ljbffr


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