Service Delivery Associate

1 semana atrás

Porto, Portugal Euronext Tempo inteiro

The purpose of the role is to perform the daily Issuing Agent related operations within Euronext Securities Shared Services Team and to contribute to the sustainable development of services based on client inputs and our strategy.
Responsibilities and main tasks  Executing daily operational tasks, such as reconciliation, capital increases, AGM information.Processing of cross border issues and settling stocks and bonds.Contributing with your perspectives on how we can optimize processes and write process descriptions.Ensuring ongoing due diligence in the form of anti-money laundering and know-your-customer procedures.Writing and updating work descriptions and flow charts. Authority  Authority to carry out operations and customer assignments in the field of expertise within current procedures and instructions.Escalate customer requests and errors that cannot be resolved to relevant Senior Tax Service Delivery Manager, Product Owner, Product Manager or Head of Shared Services or that are not handled according to the relevant SLA. Escalate issues that may cause a significant risk to the daily operations or key issues that are not prioritized within the teams to the Head of Shared Services and the other relevant Manager(s). Your profile Excellent verbal and written communication skills in EnglishDetail oriented, efficient, dependable and a collaborative team player with a positive "can do" attitude.Excellent time management & organizational skills.Proven interpersonal and influential communication skills.Proficiency in Portuguese and Danish is a plus.Prior experience in financial markets / investor services or securities services is a plus.Analytical mindset.Focus on details combined with seeing the wider perspective.Not afraid taking part in open discussions. Your Education A relevant long/higher education.A graduate as a financial economist, legal secretary or similar, preferably with work experience from the banking world or the financial sector, where you have had tasks of a relatively complex nature.Experience in the securities area. Euronext Values Unity •        We respect and value the people we work with
•        We are unified through a common purpose
•        We embrace diversity and strive for inclusion
Integrity •        We value transparency, communicate honestly and share information openly
•        We act with integrity in everything we do
•        We don't hide our mistakes, and we learn from them
Agility •        We act with a sense of urgency and decisiveness
•        We are adaptable, responsive and embrace change
•        We take smart risks
Energy •        We are positively driven to make a difference and challenge the status quo
•        We focus on and encourage personal leadership
•        We motivate each other with our ambition
Accountability •           We deliver maximum value to our customers and stakeholders
•           We take ownership and are accountable for the outcome
•           We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.     
Euronext Values Unity •        We respect and value the people we work with
•        We are unified through a common purpose
•        We embrace diversity and strive for inclusion
Integrity •        We value transparency, communicate honestly and share information openly
•        We act with integrity in everything we do
•        We don't hide our mistakes, and we learn from them
Agility •        We act with a sense of urgency and decisiveness
•        We are adaptable, responsive and embrace change
•        We take smart risks
Energy •        We are positively driven to make a difference and challenge the status quo
•        We focus on and encourage personal leadership
•        We motivate each other with our ambition
Accountability •           We deliver maximum value to our customers and stakeholders
•           We take ownership and are accountable for the outcome
•           We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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