Operations Manager
3 semanas atrás
Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.
Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we've partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.
Who are we? ?? Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners' customers. ?? Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. ?? Finally, we are all about growing, expanding our network, our partners' businesses, and the professional development of our team, all while driving the EV ecosystem forward.
Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey. ??
Responsibilities: The Operations Manager Support will have a key role in supporting local operations teams in Portugal, Spain, France, Belgium, Luxembourg and Poland. He/She will build and optimize proc esses or tools that will help the CommOps team to increase the uptime of our network and provide world-class maintenance in all the markets. The Operations Manager Support will be part of a Central Team, reporting directly to the Central Operations Manager. She/He will have the opportunity to work with different markets and h ave a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:
Constantly create new processes to help further accelerate the various operations on the ground to the European markets Capacity to manage several stakeholders simultaneously Support the teams with strategic and operational data Actively identify new strategic avenues of process optimization Proactively prepare & monitor data reports, and analytics to be able to take decisions based on relevant data and analytics Manage the team responsible for all the monitoring and backlog management of Powerdot's network The Candidate we are looking for: You have 2-3 years' experience, in a technical support position and/or as manager of a Customer Success team or a technical support team Excellent written and verbal communication skills, with the ability to succinctly explain progress and any obstacles, as well as explaining our value proposition to a customer in a commercial manner You have an analytical mind and are very comfortable with figures Excellent organisational skills with a sense of priorities With a strong entrepreneurial spirit, you have the autonomy and independence needed to take important decisions quickly Rigorous and agile, you know how to analyse the performance of an initiative and draw the appropriate conclusions Appetence and enthusiasm for sustainable mobility and the desire to conquer a fast-gr owing market with a disruptive value proposition. Experience in electric mobility is a plus. If you don't have this experience, we'll be able to take you to the next level. A good level of English is required You are based in Lisbon or willing to move Get to know our benefits Private health insurance Gym pass membership Flexible time (you own your time) Annual offsite - last year it was Tróia, Portugal, don't miss the next one Recurrent team buildings in our local teams Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference.
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