Customer Support Manager · Lisbon ·
2 meses atrás
.About Us Reachdesk is a cutting-edge B2B gift-sending platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise (from our warehouses), and build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. Working with some of the world's leading brands, we're assembling a world-class global team across London, Lisbon, and New York - and we're looking for our next Customer Support ManagerAbout The Role As the Customer Support Manager at Reachdesk, you will lead a dynamic team of 6 agents, split across EMEA and the Philippines, with varying levels of seniority. Your primary goal is to enhance our customer support practice, ensuring that we consistently meet our First Response Time SLAs and reduce ticket resolution times. This role encompasses overseeing customer support, internal support (from Customer Success, Professional Services, and Supply Chain Teams), and warehousing support.You will be instrumental in driving continuous improvement within the team, identifying and executing on areas of enhancement to elevate Reachdesk's customer support to new heights. The ideal candidate is a strategic leader, passionate about customer service, and thrives in a fast-paced, collaborative environment.Key Responsibilities: Team Leadership: Manage, mentor, and develop a team of 6 support agents, fostering a culture of excellence and continuous improvement. Performance Management: Define and establish SLAs aligned with business objectives, ensuring the team consistently meets or exceeds these targets while optimizing ticket resolution times. Support Operations: Oversee customer support operations, internal support, and warehousing support, ensuring efficient and effective service delivery. Process Improvement: Strategically identify and implement process improvements, leveraging industry best practices to enhance the overall support experience and operational efficiency. Stakeholder Collaboration: Collaborate with cross-functional teams, including Customer Success, Professional Services, and Supply Chain, to address support issues and improve service quality. Reporting & Analysis: Monitor and report on key performance metrics, using data to drive decision-making and continuous improvement. Customer Advocacy: Champion the voice of the customer within Reachdesk, ensuring customer feedback informs strategic initiatives and drives improvements in the support experience as well as overall business outcomes. About You Experience: 3+ years in customer support management, preferably within a SaaS or technology company, with experience managing a global team. Leadership: Proven track record of effectively managing and developing a diverse team of support agents
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Customer Support Specialist
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Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
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Customer Support Specialist
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Customer Support Specialist
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German Senior Customer Support Agent In Lisbon
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Lisboa, Portugal Customer Labs Tempo inteiroAbout Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
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German Senior Customer Support Agent In Lisbon
3 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
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Customer Support Manager · Lisbon ·
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Lisboa, Portugal Reachdesk Tempo inteiroAbout Us Reachdesk is a cutting-edge B2B gift-sending platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise (from our warehouses), and build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that...
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Customer Support Manager · Lisbon ·
2 meses atrás
Lisboa, Portugal Reachdesk Tempo inteiroAbout Us Reachdesk is a cutting-edge B2B gift-sending platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise (from our warehouses), and build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that...
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German Technical Customer Support Agent In Lisbon
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Dutch Inbound Customer Support Agent in Lisbon
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Dutch Inbound Customer Support Agent In Lisbon
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Dutch Inbound Customer Support Agent
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Customer Support Specialist
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French Senior Customer Support Agent In Lisbon
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German Customer Support Agent in Lisbon
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Customer Support Fr/Es Speaker @ Movework
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